Name: Starbucks
Telephone: +1 249-622-1363
Rating: 3.8

It was my birthday, I went and treated my team to some drinks , I paid around $35 and then I told them it’s my birthday today, wouldn’t I get a free drink . I was told oh, you need to register your birthday date on your app. I had the app for a couple of years and never registered my birthday date so I followed the instructions, then the staff tells me , it won’t update momentarily so, you wouldn’t be able to get a free drink! I took out my driver’s license and was still talking to him but he decided to turn his back on me a walk away. Seems like, remote areas’ stores don’t care as no audit or whatever! I know it was a very disappointing experience and now I know Starbucks doesn’t live up to the customer service level they promised...

Great service and quintessential (perfect) Starbucks faire was had when we stopped for coffee and breakfast in Sault St Marie last summer! The people working at the Trunk Road location were a true team, so supportive of customers and each other! It was our pleasure to send time with you on our cross-Canada 🍁 drive from BC to southeastern Quebec and down into Maine to the Atlantic Ocean at Bar Harbor. We stopped at many Starbucks 🌟 locations along our way and your service and our customer experience came in on top for our Starbucks stops!...

Today I stopped by the drive thru at around 6:45am to grab some breakfast and a coffee before working my 9th shift in a row. I was completely exhausted and bitter and when I got to work I noticed the barista had written "have an egg-cellent day :)" on my breakfast sandwich bag. To whoever that young lady is I hope she sees this and realized how much happiness that brought me this morning! The little things really do make a difference....