Burger King — Restaurant in Smiths Falls

I swore I would never go back to Burger King in my area after a horrible experience in kanata. But I was in smiths falls for a work thing so I stopped at their Burger King for a quick supper. Wow, what a mistake. When a hamburger repeats in your stomach for hours, you know something is wrong. A little confusion with the order, nothing major but, the hamburger was horrible. Luke warm patty, chewy as anything, pickles were also very chewy which surprised me, little of any condiments. Fries were also lukewarm warm, Burger King fries were never any good anyway so not something I would normally mention, but again lukewarm? The real problem with Burger King, especially this one, is that they pre cook their patties hours earlier like all hamburger places, then store them in a cupboard somewhere. When you order a burger, that you expect as char broiled, (meant to say flame broil) well it has no taste at all when reheated in some warming oven hours after the char broiling. Oh well, it reminded me why I swore off this place, so again, I swear I will not do Burger King again. Let them go bankrupt.

The reply from Burger King is disappointing. Just promises to do better, but we all know what that means, do thing.

Burger King has a good formula, but the execution is horrible.if I was an exec in this organization, which is dying a slow death, the solution is simple. I would move the grill to the front so the patrons can see it, the aroma of freshly grilled meat would spread for a long distance attracting people from all over. When an order is made you can reheat the patty on the grill instead of a heater. At least it would have some frame broiled taste.

Updated, June 6, 2025 I ran into a friend of mine today who mentioned having lunch at Burger King in Ottawa at st. Laurent. He said it was an awful experience. He had always liked Burger King, but again he mentioned same failures. Onion rings were not hot, actually soggy and cold. Hamburger was definitely not flame broiled, but it came out of a warming plate. Again, you can not flame broiled taste a hamburger at 9:00 am , put it away in warming drawer then serve it as if it was flame broiled like they show you in the commercial. Burger King is a...

The first thing I have noticed when I walked in to the restaurant was a bad smell, as soon as we got to the counter, few servers there and no one acknowledge us, a couple minutes later this nice server eventually say to us” I will be there in a second”…. Now that’s a customer service right there.! We ordered our meal, 2 burger, a fries and two apple pie. First table was dirty, so we moved to another table, the same one. Crumbs all over the tables, big spider cob by the window, crumbs, food, dirty napkins under the table, no A/C inside, in fact its hotter inside the restaurant than outside. I was put off with the dirty dining room, as I was eating my meal, I was thinking if the restaurant is this dirty, how dirty is their kitchen? Or the prep area? Sure enough after just few minutes after eating my burger, and few fries, I was having a really bad stomach ache, I had to stop in public washroom to use their toilet, twice already, and this is an hour an a half since I was there. That was my first meal all day, so it can’t be something that eat in the morning because I didn’t have anything.

Those franchisee holder should be more careful about the cleanliness of their franchise restaurant. I was so disappointed and I will swear, I will never visit any...

I had forgot my billfold with all my 'REAL folding money' at home and only had a bunch of random pocket change of which I KNEW there was ATLEAST $3.00 there in change (probably close to a dollar more but I wasn't sure exact amount and $2.38 left on my debit card. I was concerned I wasn't going to have enough to cover my order so I pre-emptively downsized the size of my fry order. The cashier asked "how much you short there hun?" I replied "I'm not exactly sure... probably like $0.50 if that. I KNOW I've got atleast $3.00-$3.25 min in change and exactly $2.38 on debit. My total after taxes etc was $5.98. She kindly and without ANY judgements for my paying in all change AND debit (other cashiers from other businesses in the past absolutely have made me feel like garbage for the form my payment was in OR even the fact I asked for it to be split between two methods of payment as if being broke at the cashier using tiny pocket change to pay isn't bad enough from internal anxiety.) THANKFULLY THIS LOCATION HAS STAFF WITH TACT, UNDERSTANDING, EMPATHY...