Dairy Queen Grill & Chill — Restaurant in St. Albert

(please note that I never complain about anything, even in times where I should have)

My spouse and I came to enjoy a blizzard,. We are the only people in the restaurant and right away we are told to wait a few minutes. Didn't make much sense to me. There were 3 employees working, drive thru had probably 2 people in line, and just us 2 in the store.

So we sat with our blizzards and the first couple bites were ok but after the first 2 we couldn't handle how sweet they were. I know icecream is supposed to be sweet but there was something clearly wrong with the blizzards and we couldn't even get through half.

So i went and said that the blizzards were overwhelmingly sweet and that we cant even finish half, they very rudely replied with "its ice cream, its supposed to be sweet" and their sarcastic tone of voice I'm sure intended to make us feel stupid.

I then was irritated and asked for a refund fpr at least one of the blizzards and they said no and that i should have said there was something wrong before we ate any.

But like come on, we tried to get through them since we spent the money and we were sitting in the restaurant to eat and don't like wasting food, but both of us couldn't handle how sweet they were and my spouse can eat sugar out of packets and enjoy it.

There was something wrong with those blizzards and every staff member there said we cant do the refunds and we cant do a refund because they have already shut down the till. (I have a suspicion that they all knew the blizzard problem from how defensive they all were)

They will still open for 45 minutes, why would they have the till shut down? Not very responsible manager or owner or whoever was in charge that night.

I went into this location excited for a treat and left very angry. All i wanted was my money back for just one of the blizzards that could put someone into a diabetic coma.

They have the same type of customer service that the TD branch in Inglewood in st albert has.

I will never go back unless its for my. Refund, and maybe if they come up with resolution to make me happy, i will take this...

I don’t think I have ever thought customer service was so poor, that I needed to take time out of my day to review them. However, after giving my repeated business, I’ve finally had enough. Apparently asking for a tray for 4 Ice creams is unfounded and worthy of getting a snotty look and attitude over.

Additionally, not once have I received a, “have a good night/day,” even after saying it to them. Considering I work in customer service, I know it’s a standard way to simply say thank you. One kid even swung the debit machine at me smacking my hand with it instead of just placing in my opened hand. Then ripped it out of my hand.

But this incedient took the cake. While i was waiting for my blizzards to be ready, I was facing forward. Suddenly, 3-1/2 feet away from the window a woman yells, “MA’AM!” and flips the blizzard upside down as if I should have been watching the entire procedure. Approaching the window may perhaps have a more noticeable and polite effect next time. After being yelled at, I also received the wrong order.

I can assure you, I’m not a fussy customer and normally don’t even review places. I can say that you have all of 1 staff memeber, that has been polite.

I believe treating customers with the bare minimum amount of respect will keep repeat customers. I won’t be...

I ordered a large Blizzard in their Drive-Thru one evening recently. When I got to the window I was informed that their debit system was being reset due to some glitch or whatnot. This was after they had already made the Blizzard, of course.

After 5 or 6 more minutes of waiting, they told me that they had to reset it one more time again so I had to wait ANOTHER five or six minutes. All the while, my Blizzard was inside on their counter melting.

When I was finally able to pay, they quickly did their little "upside down trick" within 0.05 seconds and then hastily handed it to me.

It was a runny pile of goop, and you would think they would have the common courtesy (or common sense) to realize that ice cream melts when left on the counter for over 10 minutes, and made me another one. It feels like their team might need a little more training in customer care.

Edit: And before the DQ Relations Team™ chimes in with their generic "sry plz try again kk👍", why not come up with a system to reimburse customers who are legitimately having bad food experiences over poorly managed restaurants? I'm pretty sure that would be more appreciated than a canned response with...