Teriyaki Experience — Restaurant in St. Catharines

the WORST experience I’ve ever had with food service in my life- and this is from someone who works in food service and deals with customers all day. I ordered an order of rice with teriyaki sauce and they gave me a tiny bowl half full with no sauce. when i said this was not what i wanted (before they had actually made it so nothing was wasted) they told me it would be extra for a higher serving. this makes sense so it’s no problem. however, they wouldn’t refund me for what i payed for (and they didn’t give me) so then when i gave up and then just said i’d order the rice with teriyaki sauce again, they refused to give me sauce. they charged me for it twice, and then said it would be $1 extra for sauce in a tiny ketchup sized cup like from mcdonald’s. so i just said fine i just gave them another dollar but then he picked up the sauce off the counter and refused to give it to me until i “handed” the money to the cashier even though the money was on the counter and slid towards her.

Will NOT be returning here ever again i’ve never been treated so badly as a customer and disrespected just as a person for no reason. absolutely shameful i don’t understand how theyr still...

One of the worst experiences I've had at a Teriyaki Experience.. and it's my go-to place for lunch when I'm at the mall shopping (first time at Pen Center). From ordering (very moody young lady, who only seemed interested in accepting my payment and getting to the next paying customer) to having to say 3 times I wanted extra T Sauce on my rice and basically having to beg for hot sauce... and don't you dare ask for onion nor mushrooms (which at other locations is INCLUDED).. yup, wanted to up-charge me on both counts.

I realize COVID means things have changed, but where's the shredded cabbage, carrots and bean sprouts etc that came with the combo? I also understand that COG did go up, but upcharge for things which normally came with a combo?

The food was bland, even with their interpretation of extra sauce. No trace of the hot sauce I begged for and and to be honest, the chicken was as dry as the amazon cardboard boxes in my recycle bin (no I don't eat cardboard).

I'm a huge fan of Teriyaki and used to be a regular customer of TE.. that is no longer the case...

Wish I could leave zero stars… I used to love the food here, but it has really started to go downhill. Stale rice, undercooked vegetables, just not good. BUT what really gets the low rating is the service. The man who runs the grill is horribly rude, and completely unwilling to accept any customer feedback. I ordered the Gyoza dumplings, and the photo on the menu shows plain dumplings. I received the dumplings drowned in teriyaki sauce and topped with sesame seeds, which I have an allergy to. Upon requesting a new order, the man argued with me, saying that we should have known the dumplings came with sauce on them, when in fact the menu shows otherwise. The woman working the till eventually agreed to make us two new dumplings, but our original order was for six. The man laughed at us and repeated that we shouldn’t be getting any replacements. Unfortunately, I will never...