Boston Pizza — Restaurant in Surrey

Update Dec, 13th 2024. Charol knocked it outta the park on this visit. This staff is totally in-sync with their clients. The entire team killed it from front of house host to the sublime serving skills of Charol. Charol possesses ppĺ skills to spare. Textbook service protocols like the "2 bite rule check-in, refills and genuine professional skills that don't feel pro but rather like welcomed family." Super attentive team here. Precisely why we return time and time again. Kudos to mgmt as this reflects very well on them too. Holy Crap I love the 200" led tv!.

Wow just wow!

I understand why this classic restaurant still exist and thrives. PIZZA! If u do 1 thing very well, u can build upon that,such is the case at Boston Pizza Sunnyside,Surrey. Boston Pizza comes hot and fresh outta the oven to ur table baked on order and delivers all the right hits u want in a pizza. Ooey gooey mozzarella savoury pepperoni, rich deep tomato sauce and aromatic green peppers, all lovingly cooked to perfection, served atop of a lovely crispy crust only 2 b devoured in mere minutes.

The medium thin crust def stole the show cos no matter how good the toppings r, if the crust sux it spoils everything imo.

Attentive warm service from the time u arrive til u leave. Bravo Boston Pizza! Tyvm Jim T 4 bringing this delicious idea to fruition. Brilliant visit from start 2 finish.

So nice 2 c and experience a super happy attentive detail oriented staff from back of house to front of house, superb team work demonstrated here. Clean venue,well laid out but starting to look a tad bit d8ed.

Seriously up there with the best Pizza in the G.V.R.D., actually thee best imo. So satisfying. Treat urself now!

Appy Trails! Brianm Foodiatlarge on Google maps &...

Service was extremely slow and lackadaisical. It took us a very long time to get get our drinks(pop & water), and when they finally came we asked to order. The server let us know that she needed to grab a notepad and failed to return for another 10 minutes after that. Once our mains arrived (4/5 showed up) I wondered if the appetizer that I ordered had been missed. After about 5 minutes it finally showed up along with the last meal.

Upon receipt of our meals the fries were cold and the "Big Dipper" beef dip that was ordered was seriously lacking the beef. There was 2 tiny pieces of meat on each half. This is a meal I've had numerous times and was shocked that they would even serve it to us like that. When brought to the attention of the server when she returned(about 10 minutes) she appeared very uninterested to hear about the issue. We asked to speak with a manager and she let us know she was a supervisor and that no manager was available. We voiced our displeasure again and she offered to make another main. We declined as we didn't want to sit around and wait as service thus far had not been given in a timely manner. She offered no other solution so we then let her know that we would like to have the one meal taken off the bill. She agreed to remove it from the bill, but in the end none of us were thrilled with the quality of the meals we received along with the service.

This was my second time in three weeks visiting this location and I'll admit I'm very hesitant to return given both my experiences.

I hope that the owner & management take action and ensures that the Boston Pizza quality and service that many of us know and expect of this franchise becomes a priority moving forward for this...

Where has the service industry gone? Not happening at this BOSTON PIZZA. This is the worst place we have encountered in a very long time. Not one person at the door or on the...(lounge side?) of the restaurant, only one table of customers so not surprising. We went to watch a football game, game was on only in the lounge so we moved over there before being served. We had been given menus at our booth...guess we should have taken them with us but hey we don't know all your rules. OMG this started an incident by the server and supervisor of over the top proportions! We were not looked at or acknowledged in any way by the server...you know the type, big blinders on, they don't see anything beside them or near their center of vision, blind and deaf to eveything not in your face even tho we were at the next table! Totally ignored! Scoffed at! We tried to leave without incident just a complaint about the lack of service and terrible attitude of the waitress. That started an argument with the waitress and the dim-witted supevisor. We have eaten here many times before and always had mediocre service and food has been up and down. We love the sports not the food not the place itself it's just really so-so. New management is desperately needed, new staff as well. There were 6 people hanging out at the coffee and water station in the back area and not one person able to bring water and a menu after I asked? Stay well away from this low class no service pizza joint if you value your sanity...it could happen to you, others have had the same experience so not an isolated...