Happy Cakes — Restaurant in Surrey

I ordered a custom cake for my daughter’s birthday and when I showed up to pick up. The woman at the front desk told me I was too early but when I looked at my order receipt I was on time. When I described the cake I ordered she looked at me blankly and had no idea which cake I was talking about. So she went to the back to “see.” She never came back from the back to speak to me by sent someone else instead to explain to me. I was told there was an error in their system and my cake wasn’t ready and then asked if I could come back at 2pm. I wasn’t able to nor do I think it’s appropriate to ask the customer to drive all the way back for a cake they forgot to make! I asked if they could deliver it after it was made to which they agreed and I was thankful for. Then when it was time to eat the cake all the guests and I couldn’t believe the amount of sugar that was put into it. I literally had to throw out the entire cake and nobody ate their piece either. My daughter was really looking forward to her birthday cake and I literally had to put it down the trash. I’ve called them to let them know all of this only to be told that they can’t do anything about it. I’ve tried emailing as well but nobody has gotten back to me yet or cares to it seems. Basic customer service or even the service alone is so hard to find now adays that even a win on a baking show doesn’t hold much value anymore. Such a disappoint...

Wish we had read the low rating reviews before we ordered our custom cake...

I agree with previous low rating reviews that mentioned the following issues as well:

The cake was excessively sweet and thick in the worst way. Almost everyone removed their buttercream icing and our compost bin was full of icing after.

The box was not the right size and sturdiness for the size/weight of the cake. In our opinion the lack of quality in their packaging suggests they don't care about the customers experience once the product leaves the store.

Our experience:

We ordered a custom cake over a month in advance. Then we showed up on time to pick up the cake, and it was not ready.

The young guy walked to the back section to get our cake and I overheard him and another female employee discussing an issue about our cake order. The young guy returned to the front to tell me "it will be ready shortly" and dissapeared into the back again. I ended up waiting at least 11 mins for them to finish whatever they didn't complete.

When we were actually shown the cake it did not compare to what we asked for and what we already fully paid for. But we had no time to ask for them to make changes before our event. Overall a disappointment. And would NOT recommend this bakery for...

I had two custom cakes done here and oh my gosh.. I could not have been happier with the outcome.. I told them my ideas and what I was expecting while trying to stay within a certain budget... with a few photos to reference they took all of my ideas and created the most amazing cakes. With more detail then I could have even imagined possible... Both cakes were for baby showers and the guests were blown away by the detail that went into creating them. They both had such a wow factor to them. The green John Deere cake had the mommy and daddy, to be in tears..

It's Definitely an art to be so creative with their cakes ! And make their customers ideas come to life..

One tiny little piece of constructive criticism that I can give to happy cakes is that the cakes were very sweet. A little too sweet, however being that there was soooo much flavour and the decorating was just out of this world, the sweetness is not a turn off and I will be ordering again for all my big occasions and party planning !

Happy cakes is really a great option if you want to achieve that huge wow factor with your guests - you definitely get what you pay for because the cakes are very pricy but.. you can't get these cakes anywhere else!

I highly recommend them and it's 10/10 worth...