Pizza Hut — Restaurant in Surrey

I was trying to order online to avail their promo 555 and it says buy a regular price medium or large pizza and you will get 3 medium with 2 toppings for $5 each! Okay, here's my dilemma...I started ordering 1 large pepperoni for $18.99 + 1 topping of pepperoni add $2.95 My 1st medium pizza, i selected Supreme lovers for $5 plus $2 on their menu. My 2nd medium pizza, I picked Meat Lovers for $5 + $2. 3rd pizza i choose "make my own" so I don't have to add another $2.... I chose medium pan with pesto sauce and grilled chicken for a regular price as advertised as $5 ( but literally it says 2 toppings but online they will charge another $2.95+ for extra toppings) To make it short, I ended having just one toppings on my last pizza order!!!

When I am about to check out, it kept saying that my 2nd pizza has to be lesser price than the 1st one, so I ended changing into one topping! It's driving me crazy that I had switched it up and still wants me to change my order to one topping again!!! As I already did !!!!!!

So the bottom line is their $5 promo includes ONE topping only! And it is still won't allow me to check out until I order less than $5??? Should I be ordering just the pizza dough ??? (with gentle sarcasm🤣🤣🤣)

PIZZA HUT what's happening here???? It used to be so easy to order online....now it's so...

My wife and I recently ordered from this Pizza Hut location, opting for a Hawaiian pizza with extra toppings and an Ultimate Pepperoni. While the pepperoni pizza was acceptable, the Hawaiian pizza was completely missing one of its key ingredients—the pineapple. Disturbed by the omission, my wife contacted the store to resolve the issue. Initially, the conversation was cordial, but it quickly escalated into an unprofessional exchange marked by shouting.

It is disheartening to witness such a lack of humility when acknowledging mistakes. The staff's behavior was not only dismissive but entirely unhelpful, which reflects poorly on the overall customer experience. This pattern of poor service seems consistent with other recent reviews, where routine orders are mishandled, suggesting a larger issue with training or management.

If this level of customer service continues, it is clear that the employees' attitudes will significantly damage the reputation of this establishment, leading to inevitable decline in customer loyalty. It’s a shame to see such a well-known brand tarnished by such...

I really don't understand how they can put in the wrong order after confirming me over 3 times. I asked for traditional wings, and I kept emphasizing the traditional wings. In the end, I got boneless. Also, I ordered a promo item, and they end up not putting it in either, but whatever it's 50cents different. Now I am calling it an hour later. After I placed the order, they put me on hold for over 20mins. Telling me can I put you on hold?, then instantly puts me on hold before I can even reply. Now, 20 minutes later, I'm still on hold. The services here is on another level.

Edit: After on hold for 30 minutes, I decided to come to the store and retried calling. This new person (Aman) is really helpful. I guess they had a shift change and honestly redeemed this shop for me. They offer to make me a new batch of traditional.

I'm changing my review rating up...