Sushi King George — Restaurant in Surrey

Good food to be sure, but their customer service is absolutely atrocious.

I had previously ordered Smoked Salmon Roll twice before and it never had avocado in it. If it did I never would have ordered it again as I hate avocado. I ordered it a 3rd time and when I get home there was cucumber and avocado in it. I called and they insisted that that particular roll always comes with avocado and cucumber and I tried to explain that the last two times I ordered it didn't have those ingredients. I heard the lady I was speaking with talking to someone else in the background, I tried to explain that if it had avocado either of the previous times I never would have ordered it again and I heard her say "oh he hung up" then she hung up on me.

I went back to ask for a refund and the head chef came out and asked what the problem was so I went over everything above again. He insisted that it always comes with avocado and they've been making them that way for 10 years. I don't doubt that but it doesn't change the fact that for me the other times I ordered it definitely didn't have those ingredients. Rather than apologize for having whoever was working the last two times making it wrong the guy just outright refused to accept that it was made differently before basically saying I was the problem rather than their inconsistent methods. He asked what I want done and I said I just want my money back and he told the hostess to go ahead and refund me while walking off in a huff. As I'm waiting for her to get my money he's throwing stuff in his work area obviously mad. Then he looks back at me looking at him and I guess me noticing him throwing a tantrum was a trigger for him because he came up to me again saying about how I shouldn't be looking at him like that and "do you want to go outside" was uttered a couple times.

Long story short, if these guys screw up your order they'll yell at you and imply a threat...

Im from Calgary and just visiting family here in BC! Decided to go for new years dinner at Sushi King George...the restaurant layout and atmosphere was great however the service was terrible. The beginning of our dinner was okay we ordered our food half the table got drinks while the others waited a little which was okay I understand they're a little busy and backed up. After we are done eating the first half of our meal (mainly soup and cooked dishes) we were told they ran out of salmon. After asking about salmon alternatives, it took about another 20 mins until they came back to tell us they were out of salmon alternatives as well. Salmon being one of the popular items I wish we were told earlier they were running low instead of 40mins in. At this point we weren't going to let this ruin dinner so we just ordered rolls. We also ordered Oyster Motoyaki as well where we even confirmed when first ordering there were two oysters in one order... anyone who had Oyster Motoyaki before I'm sure you paint an image of two individual oysters baked with creamy sauce on top. Later they brought out the plates that looked like creme brûlée as their Oyster Motoyaki. Seeing the number of people we had and we had order just enough that everyone would get their "individual" oysters. Considering we ask how many oysters were in one order I wish they would have told us that they don't use fresh oysters with the shell instead they use packaged oysters. Overall my experience with the food and service was terrible and the staff weren't even apologetic about it. When we bought up our concerns they said "oh" and brushed it off. Will not be going back and will not recommend it to anyone....

We have lived in the area for the past 5+ years and have always been loyal to Sushi King George, despite their frequent change of owners and menus, etc. Unfortunately, we have not had a pleasant experience the past 3 times we have ordered online. The first time we were missing a whole roll, but decided it wasn’t worth the hassle or our time to reach out. The second incident we had was we ordered online and when we picked up the order in store we didn’t realize the containers were not closed so we had sauce that leak all over the car. We were missing items that time again. We called the store and the women we spoke to hung up on us. When I called back, she acted like she had no idea about the conversation we were just having. In the end, the woman offered a “credit” for the next time we ordered not a refund for the missing items. So, we gave them a third shot and ordered again. Even mentioning the past issues in our order notes and asking them to kindly please double check the order is all there and that the containers are all fully closed. Unfortunately, we are not only missing multiple items, the chicken teriyaki once again leaked onto everything and fully through their takeout bags. Their was no acknowledgment of the past credit we had as well when we ordered like we were told there would be. We like to give restaurants the benefit of the doubt and know mistakes happen, but unfortunately due to the lack of attention to orders and sincerity to correct order issues we will not be returning or recommending this spot to friends and...