Pizza Hut — Restaurant in Surrey

I have just had the worst experience with this company in my life. We ordered through them online at the 88th location next to Walmart and recieved confirmation for about 45 minute wait for delivery, no problem. However, in reality we waited an extra hour longer than the ETA of delivery. So everyone is wondering what is going on, I make a call not to cancel yet but simply to inquire about our order. I wait again on the phone for twenty minutes longer getting transferred back and forth from call center to call center, customer service rep to you guessed it another customer service rep. All of which cannot inform me other than excuse after excuse with no useful or acceptable reasoning. At this point I am now not interested in receiving my order, instead I simply want a refund and to cancel my order (where ever it is). Now I have to wait 5-10 business days to get a refund. Please don't waste your time or money here. I am never making this mistake again...

Ordered the triple treat box with one of the pizzas no bacon. We go to eat the pizza 30 mins after its been delivered and the pizza has bacon even though the receipt said "-bacon". I call pizza hut around 8:30 and the call center transfers me directly to the store. I explain what happened to the worker and they said it will take about 45 mins for my new pizza to arrive. 2 hours later and still no pizza. So I call the store directly and asked what is going on and they said that my order was never placed. All she had to offer me was a $10 credit or another pizza. Horrible customer service skills. First and last time I will orer from this location. Who knows at this point if I'll even get a pizza lol. PLEASE do not waste your time with this location, having to wait over 4 hours to get the correct pizza you paid for is...

Yesterday, on Saturday, I ordered the deal pizza- medium veggie pan pizza, I asked if they can please substitute mushrooms with hot peppers, the guy I spoke to over the phone was firstly rude, he said no, because it’s a deal pizza, he won’t do it for me, he can just take the mushroom off the pizza , it’s not a big deal to just substitute the topping, ( I am not asking for something extra ) and the pizza I got had Atleast 5 pieces of mushroom speared over 2 slices, I ate half of the pizza slice and now I have cold sores in my mouth because of the allergy, thanks to you guys. Pizza Hut is amazing but you guys really need to train some of your staff better. Being in the customer service role and having zero empathy plus not bothering about a polite customer request is...