Both Hands — Restaurant in Thunder Bay

Upon entering Both Hands Pizza, I was initially greeted by a pleasant aroma, which set a positive expectation. However, my experience quickly took a turn for the worse at the counter.

There was an open bread rack at the front, and a customer was coughing close to it. Concerned for health and safety, I requested a loaf from a more protected area in the back. Unfortunately, the response from the staff was far from professional. The bread was handled barehanded and placed directly on a wooden counter without any sanitary barrier, such as a mat, bag or paper.

When I expressed my concerns about the hygiene, especially given the coughing near the bread rack, the response was dismissive. The suggestion to bag my own bread next to the area where the customer had been coughing felt inconsiderate and unprofessional.

This interaction was frustrating and led me to question the food handling training of the staff. It is essential for any food establishment, especially a bakery, to adhere to strict hygiene standards to ensure customer safety and satisfaction.

I hope the management takes this feedback seriously and considers implementing covered bread racks and proper staff training in customer service and food hygiene. These changes are crucial to regain customer trust and ensure a welcoming environment. Previous visits under different management had always been excellent, which is the only reason my rating isn’t lower.

I am willing to reconsider my patronage if significant improvements are made, reflecting the standards expected in...

edited --- noticed I had error. I ordered from All Hands for the 2nd time today; and I think it was even better than the first time!

I come from home of the "world's best pizza Slice". A place called Cowabunga's in Hamilton (look it up it's not just a marketing gimmick they actually won). They too, make their dough with a sourdough starter.

I bet that if Both Hands were to go toe to toe with Cowabunga's it would be a battle for the ages!

I am here on business and love a good pie (who doesn't right?) and Both Hands definitely ticks the box.

Their toppings are fresh and portioned perfectly, the sauce is the right balance of sweet and tangy with the perfect herbaceousness, the cook in the oven is textbook perfection with just enough char to give that wonderful flavour profile but the star of the show is the dough.

The sourdough gives the crust a "tang" that is associated with the finicky little bacterial culture, and the slightly chewiness with the outer crunch is a pleasure for your mouth.

To top it all off, the establishment just feels like a "nice" place to be, the staff seem like the kind of people who would lend you their jacket to walk home in the rain.

Definitely the best pizza in Thunder Bay (and...

Just tried to eat a Pep&Cheese pizza severed from the satellite location inside the Eaton's Building (Goods&Co.) The only thing Hand's about this is it was Hands down the Worst pizza I've ever had. No where on their boards do they mention its not a regular crust, nvm that is whole wheat or something drier and as thin as the cardboard box it came in. After I got it I thought I'd give it a chance anyways. The blend of mozza and gouda was ok at best, but they could of used pizza grade instead of bulk store quality cheese. The little bit of pepperoni barely gave it a taste of it to know it was there and lastly, the sauce tastes like nothing more that tomato soup out of a no name can before you add the extra water. Nvr...