Masala Grille — Restaurant in Thunder Bay

Entered the restaurant, a nice spice aromatic ambiance with rich Indian kitchen colours welcomed me – Excellent, what else you need in a restaurant where the entrance enhance your craving for something tastier. Yes the décor with silk and embroidered clothes in rich Indian colors of saffrons/reds/browns/yellow are just done marvelous. 5*

There was no body at the guest waiting counter, nor a bell to ring to tell that a customer is waiting for to be seated. I went inside to see if someone can help me – NO. I came back and waited for next 5 minutes and just as I thought about going back some one appeared and asked me if I’m waiting for to be seated. I said ‘YES’. The girl took me to a corner of the restaurant having a table with two chairs. She asked me to be seated till she brings the menu. There were only two group of people eating at that time whole restaurant was empty, it was around 8:30 pm, she would might have provided me with a much better table near the windows but a table at the end of the restaurant were chosen by her. Not a good choice seeing the time and empty restaurant. 0*

I ordered two dishes seeing the content of the vegetables in those dishes and the name given to them. It came with a bowl of rice and butter naan as I ordered. Way too much for a single guest, but I was not apprised about the quantity of the dishes etc. Anyways.

From the name both dishes sounds like Indian dishes, but here the mistake goes. And as per the hostess it was my mistake that why I didn’t ask her if both dishes are Indiana or Thai. I advised her that since in the menu you put the name of the dish similar to an Indian dish then why I will ask you such a question. Whatever. One dish has an authentic Indian flavour. Not much spicy , just the right kind of taste. But people eating bland food my find it spicy so you may request for lesser spices although that will take away the whole aroma of the dishes. Anyways. Another problem I cited was no spoon was given. It was expected that guest will eat fine quality Indian basmati rice with fork, the way oriental rice is eaten. Another big mistake. Fine Indian basmati rice is eaten with spoon not fork for the simple reason that when cooked each grain will remain separate from each other. So food get 4*. Service get 0.

When I was leaving I tried to strike a conversation with the hostess to praise e about the décor etc. but she was not at all interested to speak anything. So before I say anything further she finished the conversation, which was not started at first place, by saying the second dish which you said was not tasty is prepared as it should be and that is the dish most of our customers like the best. So in a way I was thrown out from the restaurant.  Service again received 0*

This is the only Indian restaurant in the region so I have no other option to visit again but I will wear a wig and remove my glasses. I am Indian and I want Indian food once in a...

Had never been here before but the friend I was with raved about the food and I was excited to try it. Got to the restaurant about 620pm, was greeted and sat fairly quickly inside at a table for two. Atmosphere was warm and inviting. Within minutes the hostess asked us if we wouldn’t mind moving to the patio ( they clearly needed our table) we agreed as it was warmer out, no big deal. Over the next hour of sitting outside the temperature had dropped greatly, we had asked 3x to move back inside to a table and each time we were ignored, said they would check and didn’t come back. We watched many people come and go from inside while we sat on the patio freezing and our apps that took an hour were getting cold by the second. Finally around 745pm, still no food and cold my friend got upset and we were moved back indoors FINALLY! They bring us in and sit us around a corner where we cannot be seen. A hostess comes around the corner after 10 minutes of us sitting there and jumps, like we scared her, she had no idea we were sitting there and said “ your food will be 2 minutes”…between 8pm-830pm we asked the server several times if we had been forgotten? It had been over 2 hours since our arrival at that point. He said “ no no of course not” and walked away. We were fed up at this point, past being hungry and ready to leave.We asked for our food to go. It took another 15minutes to get our takeout. ABSOLUTELY horrible service. It was my first time there and I will never go back! Not only did they not offer any kind of discount or item on the house but then they accidentally undercharged us by $10 and then came knocking on our car window as we were pulling out for the money. It was an awful experience and very disappointed, will...

We ordered 8 lamb biriyanies and they were not good. We couldn’t feel the taste of lamb. I’ll recommend not go for thier lamb biriyani. The worst part was not the food but thier service, horrible and unprofessional.

( response to the owner) First of all, we never said our order is for takeout. It is your responsibility to confirm or make sure whether our order is dine in or take away. I wish if we opted takeout, so that we wouldn’t have experienced such a bad time in our 12 days trip.

Regarding the food, we have been to many restaurants and this is the worst we had in trip. I’m not even sure whether you guys served lamb or not. No texture of lamb.

In your response, you have mentioned that we finished our food quickly and you came to a conclusion that your dish was yummy. Please understand that you are wrong. We were traveling and we all were hungry, so we had it full but that doesn’t mean that your food was good. We had no other choice at that moment.

You guys were not at all friendly to the level that we felt like running away from your restaurant instead of complaining about the food because we know there is no point in letting you guys know. Instead, we prefer to use this platform to let other people know how horrible you guys are.

Our trip coordinator is the one who handles the payments, you guys had no patience to wait for him to come from washroom. You guys stopped my friends and asked to pay immediately for the pops. I would not have mentioned if you guys knew to ask professionally and in a nice manner. ( Please note that we paid for 8 biriyanies before eating)

Please understand that business is not just about making money and it’s a...