A&W Canada — Restaurant in Toronto

Now, Normally I don't complain about food places, but I was extremely disappointed with the quality of cleanlinessnI saw at this location. The work who was bagging the order I was picking up went from IPad, to her personal phone, to grabbing raw burger patties with her hands and placing them on the grill, to grabbing a fresh head of lettuce and preparing someone's wrap/sandwich, putting fries in the fryer, back to her phone and back to the now cooked burger patties from start to finish all without gloves or washing her hands. All of this right in front of me. Short filipino looking girl with her hair in a little bun and a mole/beauty mark on her cheeks and back of her neck. You can't miss it. She is always working there and I'm very shocked at this level of cleanliness. This should call for some retraining. Please Management if you read this, please stress the importance of these things to...

A&W at 2131 Lawrence ave E not only delivers delicious food but also shines brightly when it comes to customer service. The friendly and attentive staff members go above and beyond to ensure a memorable dining experience. From warm greetings to prompt service, they make you feel valued and well taken care of. The timeless flavors of their burgers and their signature root beer perfectly complement the outstanding service. With a welcoming atmosphere and a team dedicated to customer satisfaction, A&W at 2131 Lawrence continues to set the standard for exceptional customer service in the fast-food industry. It’s a place where great flavors and outstanding hospitality come together seamlessly. I had a chance to meet with the manager, must mention such a down to earth and a happy soul. God Bless the staff for such amazing customer...

Concern About Food Safety Practices

I recently visited the A&W location at Lawrence and Birchmount and wanted to share my experience regarding food safety practices. While the staff was friendly and the service was prompt, I noticed that some employees were not wearing gloves while handling food. This raised concerns about hygiene and food safety, especially in a fast-food environment.

I believe that proper food handling practices are crucial for ensuring the well-being of customers. I hope that management will address this issue and reinforce the importance of wearing gloves when preparing and serving food. It's essential for customers to feel safe and confident in the cleanliness of their meals.

Looking forward to seeing improvements on...