Booster Juice — Restaurant in Toronto

I love Booster Juice and frequently use other locations without issue. This place used to be awesome when it opened initially. Unfortunately, my more recent visits have been immensely disappointing.

First of all, the store is boiling hot and literally reeks of rotten dairy. Clearly they need to improve store ventilation and the storage of dairy products within the store to prevent dairy from going bad. They also need to do a deep cleaning following some sort of incident in order to eliminate the overpowering odour.

Secondly, there is no staff mask compliance, let alone enforcement of customer masking or customer limitation bylaws. This is particularly troubling considering that these laws exist in the interest of PUBLIC SAFETY during a GLOBAL PANDEMIC. Frankly, if store staff don't care to obey the law (or just keep their customers alive and well), then I don't care to remain a customer.

This location routinely serves people without masks without staff batting an eyelash. The staff themselves don't wear their masks above their noses, either, which entirely defeats the purpose of wearing a mask at all. One's nose is obviously connected to their lungs and can therefore spread an airborne virus.

The last time I visited this location, they had me waiting alongside an unabashedly unmasked individual inside the store (which was also hot and reeked) for over ten minutes. Furthermore, as we were waiting for our orders, the only staff working at the time was serving additional folks who should not have even been in the store (according to 50% store capacity rules) instead of preparing our orders and getting us out the door . When I opened the door while waiting in order to at least circulate some air (for double the recommended store capacity also with an unmasked individual waiting inside the store without even maintaining a safe physical distance), I was instructed by the staff member to close the door because letting fresh air inside the store was somehow considered problematic. It is beyond me how enhancing public safety, as well as limiting the hot temperature and the awful smell, was problematic but I'm not one to argue with store staff if I can avoid it.

My second last visit had similar safety issues, although at least this unmasked individual tucked their chin into their coat once I noticed them. (The staff did nothing to prompt this.) The place still reeked and was hot. They also gave me far less smoothie than they should have inside the cup. Considering the drink I ordered costs close to $10, I would expect the cup to be full (like other stores).

Suffice to say, I will not be repeating my last couple of experiences at this store location and will instead take my...

The staff at this location are extremely rude and unprofessional. They have absolutely no regard for dietary restrictions, health allergies and non-dairy alternatives. Every other Booster Juice location is okay with substituting yoghurt for coconut milk. The rep lied about not being allowed to use coconut milk in smoothies which has been done every other time at different locations. So you have coconut milk in your fridge but you are not allowed to use it - sure, okay! Apparently, this is an absolute no no at this location. Their refusal of using coconut milk is a direct contradiction of the Booster Juice brand which confirms on their website that dairy-free substitutes are available for ALL smoothies. To the owners of this location-why franchise a brand if you are not going to adhere to its service provisions? If you have dietary restrictions or allergies be careful with this location there is no guarantee that they will safely prepare your smoothies to your preference - especially if they are refusing to use available alternatives like coconut milk as dairy...

I went there on Saturday March 20, 2021 to get some drinks. Based on the store hours posted, they're suppose to close around 8pm so i went to petsmart to run some errands. I got there 10 mins before the closing and the lights are closed and when I went inside, there was no one there for a good couple of mins. After atlease 3 mins (i think), someone greeted us. Her name is Bansari. She told us that they are closing in 10 mins which i understand but one thing that made me upset is that she mentioned that we cannot order anymore due to the fact that they are closing in 10 mins. I understand that they cleaned everything but i know that stores cant deny service if they are not close yet. And so I mentioned that it's not even 8pm yet and theres 10 mins left and for that reason, she have to ask her colleague for approval. And this person had a very rude approach to me as if she is giving me a favour to do my drinks. Very...