Real Fruit Bubble Tea — Restaurant in Toronto

The guy who took my order did not hear me correctly and I was surprised when I saw him making something that did not match the color that I ordered so I clarified to him but he said he heard something else and repeated my (order according to him) but he definitely did not. All he asked was if I wanted it with milk and if I wanted something else. He was clearly upset about the situation and made a new one. He was frowning, did not even look and did not say a word when he placed it in the counter.I was even apologetic but he never said anything. Anyway, I got my smoothie but my order tasted like crushed ice with a little bit of flavor. It did not taste like the usual smoothie that I order.this happened at 7pm Oct1,2020, Lawrence...

Absolutely inhumane experience.

I was extremely sick and in medical distress. I went into Real Fruit Bubble Tea asking for just a glass of water—it was an emergency. They told me they charge a dollar for water, which I didn’t have. I begged the staff and the manager to please help me, and they refused.

When I asked to file a formal complaint or get the manager’s contact information, I was coldly told to call a generic “Help Line” and brushed off completely.

They denied me something as basic as water, even knowing I was sick. It was heartless and humiliating. I will never give them my business again, and I urge others to think twice before supporting a company that treats...

I'm so disappointed with the Philippin lady that works is this place. She say her name is something with "lea" or whatever. I lose my red wallet and a costumer found it and guve it to her. She saw me looking for it the all time I was inside the store. But this customer who was eating in front of me was watching. The he told me that he give the wallet to this employee "lea". I ask her for my wallet she was slow, like doing something else right in front of me. Like try to ignore me. So I wait couple minutes right in front of her. And I ask her again. What's wrong with this lady? So disappointed. I don't trust any employees of this Real...