Cloak & Dagger Irish Pub — Restaurant in Toronto

Walked into this shop after a performance, looking for a quick bite to go. I am a black female and I entered the shop with my extremely pleasant white male friend, who is just as small as me, but has neck tattoos on both sides. I felt a bit uncomfortable when we walked in because everybody was older and white, and we are young with a loud appearance (I was in raptors gear as I just played a raptors show). I hung back while my friend politely asked if they had any hot food options. It was a bit late, but not ‘kitchen closed’ late. I watched as the man behind the counter told my friend “you know what, we JUST ran out.” I laughed at first, uncomfortable and unsure of how to react. He continued “Yeah, it’s the weirdest thing” with a hint of sarcasm. “We ran out RIGHT before YOU GUYS came in.” I knew what this meant, so I told my friend “come on, let’s go.” I don’t think my friend understood what was happening, but I’m used to this kind of treatment so I wouldn’t have asked any further questions, but my friend said “really?” He was genuinely like wow, that’s unfortunate. The guy replied “Yeah, but you know what? Sneaky Dees is across the street. They’ve got hot food until 4AM and it tastes great...” to which we both said “thank you” before he added “Yeah. And at Sneaky Dees, they like everybody.”

I knew the encounter had taken a racist and image driven turn the moment we walked in. But I never expected the owner to be sarcastic, refuse service and also let us know the place across the street will be more accepting of us. Well, at least I know now. I’ll be going to Sneaky Dees next time, since they ‘accept everybody’ and will tell not only my friends and my family, but also my fans and supporters, not to support...

There’s a reason why there were only a handful of people on a Friday night here, the female bartender and the owner needs to go to a customer service school and learn some hospitality skills.

One of my friends wanted to tip in cash so he paid for his drinks and came back to the table for cash, the bartender followed him and very loudly said “hey sir, just so you know tip is not included in the price”, it was loud enough for everyone else to hear, who does that? My friend said “yeah I was going to tip in cash”, she then said yes whatever and left. Second horrible instance was one of our friends forgot his wallet, and showed his I.D. on his phone. We all were 30 plus and all of us had our i.ds and yeah we understand policies so would be happy to leave but instead of dealing with this politely, she shouted “he forgot his ID” “who forgets their ID at a bar?” as he was leaving, to literally everyone! Why? What was your motive? Have you never forgotten your wallet in your life?

Do you not know customer comes first and try to calm the customer down and deal with instances politely is part of your service? If your customer is highly stressed or does things differently, you should’ve handled it differently. You always won’t get “calm caucasian people” who maybe regulars.. you will get a mix of personalities and its your job to learn how to serve better! That’s literally why you get paid.

This is the worst experience I have ever witnessed, and I honestly better training could help you...

My friend and I went here for a couple of drinks the other night. The place was nice, but the customer service I received that particular night was ridiculous. The bartender started insulting my friend because he did not tip when paying for his first round (although he was planning on tipping after his entire order). She went on to talk about how uncultured my friend was (I assume she came to this conclusion after hearing my friend's French accent). I was initially intending to tip also, but after she attacked my friend like this, I was obviously turned off of doing so.

A few minutes later, I went back to my table to talk to my friend at my disgust with how this situation was handled. She comes over to us and tells me that I need to shut up. She goes on to insults me too, saying how it's hilarious that I'm drunk after only a few pints of beer.

The cherry on top came at the end of the night, when a man at the bar approached my table to talk to me about the situation. He was a regular at the location, but agreed with me that the way I was treated was wrong. He mentioned however, that the bartender was also intoxicated, and that I should try to give her a break.

I obviously cannot accept that as a tolerable excuse for...