Debe’s Roti and Doubles — Restaurant in Toronto

Out of a desire to support small businesses during the pandemic and a palette for Caribbean food, I made an order with Debe’s Roti and Doubles through the UberEats app. Due to an allergy to both chicken and potatoes, I asked for these ingredients to be substituted with the other ingredients in my Fete Roti with dhalpurie roti order ($19.99). The Fete Roti is prepared with a mixture of boneless curry goat, boneless curry chicken, and curry shrimp wrapped with the client's choice of dhalpurie or paratha. It says on the UberEats app that the dhalpurie roti is filled with yellow split peas while the paratha roti is a plain roti. Minutes after placing my order, I received a call from one of the staff members at the restaurant. I was told that I would receive a reduced portion of meat because the restaurant is unwilling to provide more of the goat/shrimp as a substitute for the chicken. I was also told that the Fete Roti comes with potatoes, the dhal is actually embedded in the dhalpurie roti itself (the dhal is not a filling, as is advertised), and the restaurant is unwilling to substitute dhal for the potatoes. So, I offered to go instead with the goat roti for $15.99 and requested to have a small portion of the dhal on the side to make up the difference of $4.00 (a full portion of dhal on the side is $4.99). After making this suggestion, the staff member told me that he would need to reach out to the owner. Shortly thereafter, I received an automated text message that my order has been cancelled. This second experience with the restaurant was very disappointing: The individual seemed very stuck in his ways and unwilling to listen to reasonable alternatives. I was also frequently interrupted as I spoke with him, and he kept on pushing towards cancelling the order and having me reorder (with goat roti alone and a side of dhal). The staff member also did not have the courtesy to follow-up with me to tell me what the owner had said. Based on the service that I received, I chose not to reorder from this restaurant today, and it is very unlikely that I will be ordering anything from this restaurant again in the future.

Follow-up Response to Owner's Comments:

Thank you for your reply…the salt fish order was very simple in that all that was requested was the removal of the tomatoes from the bake and salt fish. Today’s order was a true test to your commitment to customer service. Regarding your reply to my chicken allergy, please kindly read my original review carefully, particularly with regards to the alternatives that I offered. Again, regarding your statement that “there also seems to be a lack of misunderstanding on your part as to what dhalpurie is,” please read my original review carefully. It is not the matter of misunderstanding what dhalpurie is; it is the fact that the app states that the dhalpurie roti will come “filled with yellow split peas” (aka dhal). I do not think that you fully understand what I was saying in my review. Just as your staff member responded in a manner that was dismissive, you seem to be doing the same here with your sarcastic, borderline cocky response. I am not at all frustrated; I am just disappointed by the manner in which I was treated (and your follow-up response has done nothing to improve my overall experience). People are not obliged to order from your restaurant during this pandemic, so, when they do, please show at least an ounce of gratitude and a little...

Please take the time to read all of the negative reviews before you support this business and see how childish, rude and unprofessionally the owner(s) answers everyone just because people may have an indifference of opinion. Most of the time the customers are just sharing their honest opinion and it’s that simple. This is a space to share experiences and opinions but the owner responds very combatively to everyone. Maybe if they were more professional and polite in their response some of their customers might actually delete or change their review even if it might not change how they actually feel about the restaurant or food. They might also go back and have such a great experience that they update their last review. This is a customer service oriented business. The food is not the only thing that matters here. I have ordered soggy roti and doubles from here and never left a review about it but when I see someone being disrespectful to others I will make sure to mention it. Support businesses that care about customer service. Not condescending owners that forget the importance of it. As you can see from his response to this review, childish. My girlfriend was the one that placed our order so yes, both her and I are allowed to leave honest reviews and had he not been rude we would have removed the reviews but that wasn’t the case and they also cancelled our order today when we placed a new one which was only placed because my very pregnant girlfriend was craving doubles. Childish. Would have totally left a new and more positive review if they didn’t cancel our order. All good, we ordered from Lena’s Roti & Doubles. Faster and friendly...

Now I’ve been to this restaurant plenty of times and recommended them to everyone I know. Even left them a 5 STAR REVIEW sad to say a year and half later it’s now 1 STAR.When I first came to Debes the price for the combo was $8.99 for roti, double and drink.

Anyway I placed my order online 2 combos that states it was 24.84 includ tax when I arrived to the store I was told that my total was $29.22 I asked why as I have a copy of my confirmation with my total. The lady began to tell me that prices weren’t updated online and that I would have to pay in store prices. I asked to speak with the owner and she was able to get a hold of her. Upon speaking the owner she stated that because their using a free website their not able to change the price online which has nothing to do with me as a customer. If you can’t change the price or shes being too cheaped to pay for a website then you should be honouring the prices online for all online orders. Instead she stated I’ll do it this one time but she just know if you place an order online you’ll have to pay $12.49 plus tax. Atm I should of never supported this restaurant.

Roti not even worth the price your charging now, litterally 4 pieces of chicken in a roti and I also stated medium pepper for both and their was none in it.I just picked out the meat and thru it away! When you were advertising for 8.99 roti we’re loaded now that a second restaurant open up food isn’t the same.

Went from $8.99