Gong Cha Dundas (Kipling) - Bubble tea — Restaurant in Toronto

Poor customer service/Lack of knowledge of item.

When I ordered my drink, I specifically asked if it contained caffeine, and the staff member informed me it did not. However, while watching my drink being prepared, I saw them adding what looked like tea. When I asked about the base, He confirmed it was green tea. I then questioned whether green tea contains caffeine, and after consulting a colleague, they admitted it does. By this point, I had already placed my order, and the menu indicated that drinks with a green mark did not contain caffeine. Unfortunately, my drink did not have that mark. The guy even said, "I am not sure green tea has caffeine, Because sometime it does not" Another staff member suggested removing the tea and replacing it with water, but warned it might change the taste. I declined this option and asked for a refund instead. He seemed unsure of how to process the refund and ended up refunding me $7.68 instead of the $8.68 I paid. When I pointed out the discrepancy, they simply said, "I don't know how much you paid." I responded that they should have checked. I've visited many bubble tea store, but this location had the worst service. The staff member who took my order didn’t apologize for the mistake. My first visit, where my smoothie was poorly blended and full of ice chunks. It’s evident that the staff needs better training regarding product knowledge and customer service. Allergies can be serious, and it’s concerning that they lack this essential information. I strongly advise people in Etobicoke to avoid this location. I'm really curious about who the training manager is at this location The training and management need significant...

I placed an order on Uber Eat and they didn't give me the straws. It’s not acceptable at all. I called them and talk on the call for hours if I can get the straws by any chance.They asked me to place an order and they will put extra straws I don’t want that because its not my faults so don’t want to spend more. After I talked to the store person, they told me to call to customer support to get the refund I don’t want it either. They can’t help anything cause it’s not Uber eat app’s fault and it is the store’s person fault. She clearly lies to me at the beginning and making me call here & there for hours. I ended up call to the store again and I asked them to send me the only straws personally because its you guys fault, it’s not my fault and they ignored me on the call without talking or anything just hanging up on me after a while. That’s not acceptable and rude. They didn’t take their responsibility, did mistake and act like nothing happened. So deceiving!. There is no next time! Not...

I love this location for its convenience and service. But yesterday was my first dissatisfied experience at this Going Cha location. Some days I'd see only one employee working alone, usually it's not as busy, but yesterday was just utterly chaotic on New Years Day with people waiting for their orders to be fulfilled. It's not even the employee's fault, it's the fact that they only had one person there on New Years Day while people keep coming in to pick up their orders, delivery drivers waiting, or people trying to go for an in person order. It was so backed up that people who came in to do an in person order all decided to leave because it was just taking too long and you had one employee who was overwhelmed by the amount of orders coming in. In general, you shouldn't even have one person working alone, like god forbid they get into an accident, who's even there incase of emergencies, or there to...