Harvey's — Restaurant in Toronto

The food and atmosphere were both okay—nothing exceptional, but decent overall. However, we did experience an issue with our order that changed my impression of the visit.

It seems there was a mistake with one of our online orders, which was either missed or misread. Normally, I wouldn’t make a big deal out of something like this, as I’ve worked in the food service industry myself and have family members in it as well. I fully understand how busy and challenging it can be, and I try to be patient when mistakes happen.

What prompted me to revise my review, though, was the way one of the staff members handled the situation. A male employee repeatedly referred to my sister as “lady” and insisted that we had already received the order, despite us clearly stating multiple times that we hadn’t—and even showing the receipt. The exchange felt unnecessarily dismissive and uncomfortable.

On the positive side, a female staff member stepped in and was extremely helpful and kind. Her professionalism made a difference, and we appreciated...

Worst place to go to. I came by at 10 on Friday evening after placing an order for my food around 930pm and the doors were locked. All the staff was inside and the lights were on and there was a family eating inside but the doors were locked. It was cold outside and I was knocking on the door for a good ten minutes before one of the girls came to open up, it was almost as if all the staff had colluded that they were not going to serve any customers for that night but the sad thing is the store hours are till 1030pm so I was deeply annoyed by the fact that they would lock the doors and play deaf to my knocking over food that was already made and paid for over the phone. Absolutely the worst customer service guys I have dealt with so far and I wouldn’t want to have anything to do with those guys at this particular Harvey’s location anymore. That was completely irresponsible on their part because nobody should be locked outside in the...

I come here often. Been visiting Harvey's since I was a teen. You got a lifetime customer. Great system for a quick service restaurant balancing quality and speed. Quality is exceptional compared to competition. My issue isn't with the Harvey's brand or even this particular restaurant at Liberty; they're doing a great job. My line issue is the only debit/credit policy after 10pm. I can understand the logic behind it but in my opinion it's really not advisable. If you are open for business during your operating hours then the transaction policy should remained the same. I have cash I'm willing to pay with the gracious help me of a food delivery courier I got my food for my daughter. But it was a hassle. I simply just wanted some fries. Keep up...