Kibo Sushi House - Liberty — Restaurant in Toronto

We were in the area for food after being at the Enercare centre. It was the closest area within walking distance for food. We were able to explore a bit of Liberty Village. The atmosphere of this place was very nice. The staff here were also very kind and friendly. For dinner, we got:

Kibo Signature Roll ($11.95) 6 pieces of California roll topped with torched salmon and scallop This was a better version of a regular California roll. If you were planning on getting a California roll, I would recommend upgrading to this fancy version of it.

Omega 3 Roll ($11.95) Salmon avocado roll, topped with salmon and ikura This was my favourite roll that we tried. The fish and salmon were so soft and silky smooth that it just melted on my tongue. I would definitely recommend this roll.

Salmon Tataki ($14.95) Seared with ponzu sauce The flavour of this was great, but I would have loved it if the pieces of salmon were a bit thicker. The plating is also different than the photo. They would not have been able to plate it like the photo because the salmon would be too thin to hold itself up. The salmon was plated on top of a salad. This plate was more reminiscent of a torched salmon salad.

Ebi Shumai ($10.95) 8 pieces of steamed shrimp gyoza Came with broccoli

Spicy Scallop Roll ($7.95) 6 pieces There is not much flavour in scallops, so this roll tasted mainly of spicy mayo, crispy bits and seaweed. I would opt for a different filling next time.

Everything was delicious. However, I had just gotten take out from another Kibo location last week and in comparison, the food here wasn't as good. Overall, the sushi was still above average.

As for the seating, the only thing I did not like about it was that the path to the bathroom would be in the way of staff working. Other than that, the booths were very cozy and it felt very nice to have more of a private dining experience than...

I have always enjoyed the sushi here however, during my most recent visit there, I had my dog with me and had to bring her in (which I understand is not usually allowed). Mind you, I had to take her in because there was nothing to tie her leash to outside the store. She is a small dog and was in my arms the whole time. My app said that my food was ready for pickup so I thought I could just pick it up and go. However, I had to wait because it wasn’t ready yet.

When my food was finally ready, the server informed me that I could not bring her in next time. I apologized and said that I understood and asked if they could bring my food out to me next time if that’s the case. The server’s reply was, “It’s your dog and your responsibility. If it’s busy, I can’t bring the food out to you”. I explained nicely that I understood that if it was busy I wouldn’t mind waiting since I wanted to comply with their pet rules at which he repeated that it was my responsibility.

I am not trying to argue for preferential treatment here just because I have a pet. It is more of the customer service and way the server spoke to me. I’ve worked in the food service industry for years and know what good customer service is and so for that, I will not be going back. I am giving the restaurant 1 star though because the food frm the kitchen has always been decent. However, there are other restaurants around the city with much better...

Edit: Management has reached out and surprised with a very reasonable explanation, was not expecting that. I take back the 3 star and give them 5 stars.

As far as the food goes, 5 stars, hands down. Where this place lost me was the customer service. I called in to make an order for pick up as well as ask if I could order just a plain salmon roll as the only option was spicy salmon. Usually that wouldn’t be an issue but I recently had an operation done on my stomach and can’t have spicy food. When I asked if they could hold off on the spicy mayo I was told that I would be charged for it as the spicy salmon is pre mixed with sauce and tempura bits. I was then told I could not make an order over the phone and would have to make an account on their site and order there which was one heck of a process but I went through with it and once we got the food back to my friends apartment, I opened the food up and sure enough the spicy salmon rolls were literally just salmon rolls with spicy mayo squirted on top. Was definitely not happy with that and it was unfortunate that there were no regular salmon maki rolls on the menu yet I could order salmon handrolls, sashimi and sushi. Nonetheless the food was really good and I’d definitely...