Kachiguda Junction — Restaurant in Toronto

Perhaps there was a miscommunication, but the policy about chai is confusing. Sometimes I purchase food to go, but will sit to have a cup of chai. I love chai, and I love their chai. Recently, I've had to decrease the strength of tea I drink, and since the chai is already brewed, I recognize I can't alter how long the leaves have been steeped. One thing I used to be able to do, was to ask for more milk. Not enough for a whole new cup, just enough to make it slightly less strong. In addition to that, sometimes I only have a little bit of time to sit and drink my chai, but I still plan my trip to drop in and get dinner to go, along with a cup of chai. If the chai is piping hot, I can't drink it right away, but with a little bit of milk, that fixes it right up. When I've stayed for dinner at the restaurant, I've been allowed to adjust the cup brought to me - we've been offered sugar, milk, and hot water in the past. Yet this time, I was not allowed to put milk in my tea. I explained that it was too strong and too hot, but was told that the current chef did not allow it. I understand that perhaps the impression was that I was trying to stretch my chai into two portions... I asked for a second cup because it was too hot to hold, but that's only because there wasn't a sleeve to put around the cup. I would have taken that if it was available, and when the second to-go cup came out with a lid, I explained that I didn't need a lid because I just needed it to go underneath the cup that was too hot to hold. I eventually was permitted to add water, which I did, and still left the cup underfilled. It's a shame because the water makes traditional chai feel more like a tea bag tea, since it is less thick. If the tea was pre-sweetened, I wouldn't be ordering it because it wouldn't match my dietary needs - the restaurant leaves it unsweetened and allows you to control how much sugar you want to add. That's greatly appreciated, and with a bit of extra milk, I could adjust the strength as well. I do hope you will reconsider allowing customers to make that adjustment. If the concern is that it will be abused, I would be happy to let the restaurant add the milk themselves, or you could offer small milk creamers - one or two would do the trick. Hopefully, I will be able to drink stronger tea again in the future, but until then, it would be really appreciated if extra milk...

This place is a bit misleading. Also be prepared to pay $35 for chicken and rice. I want to say I enjoyed my visit but I have a few suggestions. Don’t tell people the wait time is 5-10 mins if it’s going to be over 20 mins. That’s inconsiderate as hell. Be honest. I think ur menu is also set up in a way that forces people to over spend. All entrees (rice with small pieces of veg is $13 and then a meat entree is a bit more ($15-16). There’s no options that allow you to get a normal portion size or a combo of some sort. There’s no way to make a balanced meal when your menu is set like this because u force people to order everything separately, for min $12… and half the meat from the chicken entree was bone. If I was even more broke and I just ordered that chicken dish for dinner I would’ve been still hungry and disappointed that my dollars were used so poorly. $35 does not cover the quality or quantity of what I ordered (veg biryani. A rice dish and an order of their house butter chicken, a meat entree.)

The flavour was really good, I’m a huge fan of Indian cuisine but you guys don’t even know what’s on ur own menu and u broke my heart. My hard earned money gets thrown out the window. I’m paying for a service and I get a weird look for trying to order a normal dinner. Chicken, some rice and MAYBE some vegetables. If ur looking for a culinary experience, this isn’t the restaurant to go to.

It’s a quick local take out spot with a rigid, somewhat misleading menu. You clearly make enough to pay the lease but If u wanted to attract som more clients try adding detailed descriptions to each dish, allow for modifications (we still gotta pay for it anyway idk why this is an issue at almost every Indian restaurant I’ve been to) and maybe some pictures/visual descriptions of what it is u serve. Bc when I try to ask about the dish I get a weird stare. Makes me hate trying new cultures dishes.

Food was 8/10 in terms of flavour n freshness but I feel like I got...

Unmet Expectations at Kachiguda Junction

During my two visits to Kachiguda Junction, I encountered several issues that marred my dining experience. On my first visit, I opted for the "chef special chicken curry"and "puri masala" expecting a meal that would live up to its 'special' title. Unfortunately, the dishes were lackluster; the chicken curry lacked the distinctive flavors one would anticipate from a chef's special, and the puri masala was underwhelming in taste. Additionally, the preparation and service time was excessively long, diminishing my overall dining pleasure.

My second visit was no improvement, with the order of "chicken tikka masala" taking an astonishing 45 minutes. to arrive, despite being assured of a mere 15-minute wait. The customer service was disheartening, especially for a restaurant of such repute. The quality of the food did not redeem the situation either; the chicken tikka masala was disappointingly watery and seemed like a hastily altered version of another curry, possibly to serve more than one order. This practice not only questions the authenticity of the dish but also the integrity of the kitchen.

In conclusion, Kachiguda Junction's service and culinary execution are areas that require significant improvement. For a restaurant chain held in high regard, the experiences I had were unsatisfactory, and I hope they take this feedback seriously to enhance their future customer...