KFC — Restaurant in Toronto

Visited this location at 9 pm on Monday for dine in. We knew ahead that they were going to close at 10 pm.

Ordered at the kiosk but missed out on the two can dine for $20 promotional offer so there’s a disadvantage right there with using the self-serve. It also took forever to order at the kiosk, too many steps. It asks for email but I declined and it didn’t print a receipt so how do I know the kitchen has my order? The screen above the counter doesn’t tell me.

We ordered for dine-in but meal was bagged. When we asked about that the associate explained they don’t have trays. We sat down to eat only to realize we didn’t have cutlery or condiments. I went back (again realizing the restaurant is closing at 10 pm). The only utensils we were given were two wooden forks and ketchup packs. The associate explained this is a new city by-law or something. Customers have to ask. At the kiosk, I specifically said dine-in. I guess we still have to ask because we could have brought our own? I was unable to find the new by-lay quickly on the city’s website and I don’t recall seeing anything in the restaurant about the change. Went back to sit only to realize we weren’t given napkins. I gave up at that point. Of course, KFC doesn’t do wet wipes anymore. I used the accessible washroom to wash my hands and the other one doesn’t have a push button to open the door and I want to minimize contact with surfaces. The washroom was out of paper towels. (Consider adding a sink in the restaurant for customers to wash their hands.)

I requested dark meat for both meals but one meal had two of the same parts of the chicken; two shoulders . Would have been nice to have a leg added. The meal costs us $40.

I really feel these changes, and lack of hospitality (how to treat guests), will kill the fast food industry and the industry just goes along with the changes because they see it as a way to save money I guess.

The restaurant is extremely clean and staff are...

My toddler used to push me buy food from there while I was totally reluctant. Whenever we dinned in there, it turned to be waste of time and money. Their food is always cold, tasteless and unhygienic while the staff are very rude and unprofessional. Every time I fed my daughter in there, she ended up having diarrhea so I totally stopped going there for many years. Yesterday when I got out of my work place, I was feeling very weak and shaky due to my low blood sugar. Unfortunately I came across this restaurant one more time after many years so I walked in there and ordered my food hopping to see positive changes after so many years. The food got ready in a matter of two or three minutes. I noticed that it was cold and old. I am sure it was sitting there for along time before it was served to me. I went back to the front and let them know expecting it to be replaced with freshly made food. I made it clear to them that I did not want any refunds, all I wanted was warm and fresh food which was refused to be served. I went back to my table and tried to eat it anyways because I was feeling very very weak and shaky. However, I could not eat much because it was very bad. I went back to the front and let them know that I was going to file a complain against them. At this point I still did not expect any refunds. I really wanted them to become aware of their very bad service. There were four people working in the back, two of them came forward and started arguing with me. One of them said…..” Miss, if you don’t like your food, the garbage bin is over there. You can throw it away…..We are neither replacing it, nor refunding any money.” I wish there was an option of rating them -5 stars. I would have definitely...

Worst KFC in town. Customer service seems like you are in a third world country. I bought a limited time offer of KFC bucket on Tuesday. They gave me bucket full of salty chicken, none of the chicken were eatable. It tasted so bad that I felt sick. I am 50+ and can’t take too salty food.

My kids they love KFC, could not finish a single piece because of too much salt in it. Later this week I Went to the store (Friday Jun 4h) just to let them know. But the front desk guy and the lady rather saying sorry; they accused me why I Did not call them on Tuesday and why I did not bring them back to exchange faulty chicken. It was never known to me someone return faulty food to a restaurant in my entire life.

They are not apologetic at all. It’s like it is completely my fault. I even told the money 15/16 dollars is nothing. It’s the customer service and it’s principle.

This people they know only how to rip people off and they do often with ethnic people. Very sad and frustrating. I don’t recommend this KFC restaurant located at laird drive. Never go to...