Subway — Restaurant in Toronto

On December 15th, I visited this Subway location at 7:30PM and before I even entered the restaurant, I noticed that roughly half of the chairs were put up on the tables and this made me think that the restaurant was about to close. I looked at the store hours on the window and it said that the store was not closing until 10:30PM, 3 hours from when I visited the store.

I entered the store and walked towards the cold bar when I noticed tables were placed in front of the men’s and women’s bathrooms with signs that each read ‘OUT OF ORDER’. This seems rather odd that both the men and women’s washrooms were out of order 3 hours before the store was about to close?

Needless to say, I am sure that the washrooms were not out of order, but rather were already cleaned and therefore were closed to the public to ensure that the restaurant employees have less to do when the 3 hours closing time fast approaches.

Since I was not able to use the washroom, I decided not to sponsor this Subway restaurant and go next door to South Street Burger which had open washrooms and their full dinning room was open for customers to eat in. If this Subway restaurant’s idea is to try and persuade customers to eat someplace else, they are doing a very good job. Since the Subway staff want to close at 7:30PM on a Friday night, maybe stop pretending that you want customers to show up at your location between 7:30PM to 10:30PM and just close your...

Used to go to this location all the time, at least once a month for a few years. I'd often pick up meals for my employees and friends. I obviously liked them. But no more! Yesterday I placed an order on the website for pick-up, as I often do, and the website had a glitch that did not save my choices and thus gave me a sandwich with entirely the wrong toppings, including ones I don't eat because of dietary issues. I understand this is not exclusively this specific location's fault, but neither the website nor the store was willing to make me whole or offer any sort of meaningful solution for the problem. Both told me it wasn't their problem, talk to the other guy. Well, the website is just AI that tells you they'll pass on the feedback and then closes the ticket,, and the store told me they couldn't do anything about it. There's nothing to be done about it. They keep your money and leave you with a sandwich you can't eat.

I know it's just a $12 sandwich, but it's the principle of the matter. If a company isn't willing to take a couple minutes and a few ingredients to remake a sandwich because of an error beyond the customer's control, then their customers don't matter enough to them to retain.

Sucks, because it's an old comfort food, and a lighter alternative to a lot of other takeout restaurants in the area. I'll be taking my...

I will not be ordering from this Subway location again due to an experience last week. I was surprised that the employee serving me looked very unwell, and kept coughing while making my food. I understand something is going around, and I understand people can't always afford to take time off work. But I would at least desire an employee to wear a blue medical mask -or heck any mask- when handling raw veggies if they are coughing every few moments. Instead, I saw this person try to turn away when coughing, but then use back of their hand /arm to cover the cough. And then continue to touch food!!! I would have said something, but I was too shocked and questioning if I was overreacting in my mind.

After much thought....no. I don't think it's wrong to expect a clearly sick employee to at least wear a mask and not touch the face or mouth while making food. If they have sneeze guards on their ingredients area, then clearly the company doesn't want people to sneeze or cough on it. Then, teach your employees to have that respect on the other side of the veggies!

Couple this in with their crazy high prices for a sandwich, and yeah. It's not a hard choice to skip overpriced, possibly germ-contaminated food. I'm not getting sick...