McDonald's — Restaurant in Toronto

FOOD POISONING – BE AWARE

I’ve been a regular customer at this McDonald's, but after this experience, I will never come back. I ordered a takeout meal, ate a burger, and within 1-2 hours, I was hit with severe food poisoning—pounding headache, dizziness, vomiting, diarrhea, and complete exhaustion. I was totally fine before eating, no allergies, nothing. It was obviously from their food.

I immediately called the store to report it. The male manager told me to bring my receipt and come back so they could "document the case." Even though I was feeling like I was about to collapse, I forced myself to return after work. I could barely stand, yet I still made the effort to show up. And for what?

The same male manager and a female manager were there, and instead of doing anything helpful, they tried to dodge responsibility and blame me. The male manager clearly had zero knowledge about food poisoning—he actually claimed that food poisoning takes 1-2 days to develop, which is just plain ignorance. Instead of handling the issue professionally, he just wanted to avoid responsibility and push the blame onto me.

And the female manager? Even worse. Not only was she completely careless and dismissive, but she outright refused to document the case, despite me telling her to take note and investigate. She just kept denying, dodging, and refusing—until I finally had to point at the male manager and force him to take a picture of my receipt.

To make it even more ridiculous, they started blabbering about how their cooking process ensures food is properly cooked, trying to cover themselves instead of addressing the real issue. Classic blame-the-customer attitude—as if my severe symptoms just magically appeared out of nowhere.

At that point, I was so weak I could barely stand, but I still tried to argue. In the end, I had to give up and leave—not because they were right, but because I was too exhausted to keep fighting their complete lack of responsibility. I had to leave to take care of myself because these people clearly did not care whether I collapsed right in front of them.

I know very well that at their level, employees can’t fix the issue—but I was truly shocked at how disgustingly bad their attitude was. Not even a simple apology, not even the basic decency of recording a report. Absolutely pathetic customer service.

This McDonald's does not care about its customers. EAT HERE AT...

Worst drive thru experience of my life - 45 minutes stuck in a drive thru at 2 am! Can you call the police for kidnapping?? If the curb wasn't so tall, we would have driven over it to get away. There are no words to describe the madness and frustration of being stuck there that long. When we FINALLY got to the food / payment window, they didn't even have our order input fully. When we asked to speak to the manager, we were told he couldn't come over, and we had to demand that he come over. He blamed Uber Eats, but I honestly don't care, I have worked in restaurants for over a decade and there's absolutely no excuse. The food that we finally received was not fresh, the coffee was lukewarm, there were incorrect items, and almost cold fries. If we weren't embarking on a 3 hour drive, we would have turned the car around and brought it all back.

Felt bad for the girl working on the drive thru, she was clearly overwhelmed, shaky, probably being yelled at by every car, and the manager had clearly just abandoned ship, leaving her to fend for herself.

Contacted head office and was sent a very generic and unapologetic response, to which I responded that I was still not satisfied. They sent a reply that was 90% copy pasted from their previous email. I felt like they were messing with me. They have been promising me for over a month that the franchisee will contact me, but no such luck.

At this point, I really don't care. It's clear that McDonald's doesn't care about anyone's experience with this location. They have an endless supply of teenagers that are going to blow all their money sitting and hanging out in their establishments until curfew. I wish them the best of luck, but by the looks of the other reviews for this location, they are on a downward slope. ENTER DRIVE-THRU...

I visited the MacDonald store today and unfortunately had an unpleasant encounter that compelled me to share my experience. As a customer, I believe that service quality plays a crucial role in shaping the overall impression of a brand. Upon approaching the cashier to make a purchase, I handed her some coins. To my surprise and disappointment, her reaction was far from professional. She audibly expressed her displeasure, making negative remarks and facial expressions that were, to say the least, unprofessional. Such a reaction, regardless of the form of currency used, is not in line with the standards one would expect from a well-established fast-food chain like MacDonald. What added to my disappointment was the apparent language barrier. The cashier and her colleague engaged in conversation in their native language (Hindi), leaving me feeling somewhat excluded and uncertain about the nature of their discussion. It's important for staff in customer-facing roles to maintain a level of transparency and professionalism, ensuring that customers feel valued and respected. Moreover, I was left puzzled when I later overheard that MacDonald supposedly only accepts $50 or $100 bills. If this is indeed a policy, it should be clearly communicated to customers, either through signage or verbally, to avoid any confusion or inconvenience. Unfortunately, this was not the case during my visit. As a result of this disappointing customer service experience, I feel compelled to advise my friends and acquaintances against visiting MacDonald. The lack of professionalism displayed by the staff and the unclear payment policy have left a lasting negative impression. It is my hope that MacDonald addresses these issues promptly to maintain the trust and loyalty of its...