Name: McDonald's
Telephone: +1 416-752-8236
Rating: 3.7

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Posts

Varsha RaVarsha Ra

On March 20th, 2021, me and my family, visited McDonald’s at this particular location: 1966 Eglinton Ave E, Toronto, ON M1L 2M6. We had already placed and paid for our order in-person. While waiting to receive our meal, we had complete view of the kitchen and how the meals were being prepared at this location, meaning we could see the employees preparing the food and packaging it. First of all, although all staff were wearing masks, none, including the staff preparing food, cashier, Supervisor / Team Lead, etc. at this location, none were wearing gloves. I saw one staff preparing cooked meals with his bare hands, touching the burger buns, the lettuce, cooked burger patties and wiping hands on his clothes before moving on to preparing the next meals ordered by other clients, without washing hands. We are a family who eats either chicken or the fish filet and when staff touch other meat with the same hands / mix utensils with other meat products, we are unable to eat the food. We found this extremely unhygienic and when I asked one staff about the hygiene protocol, “the protocol is not to wear gloves and staff are washing their hands” and my question is as a consumer how do I know the staff member has not contracted COVID? Washing hands is not going to help if the person has contracted COVID!!! Do I need to wait 72 hours before I eat the cooked food? Washing hands is one of the ways, just like wearing masks to prevent the spread of this disease, it’s not 100% protection. When I asked the same question about this unhygienic situation we experienced to the lead staff / supervising individual, he said, “we don’t wear gloves and staff wash their hands.” I was shocked and disgusted by the ways our meals were prepared and did not feel like eating the food anymore. We asked for a refund, which we received, and left the place. However, this goes beyond receiving a refund. This is a health risk and logically thinking about this, using common sense this protocol in place that this location has is not hygienic at all and is one of the major causes that not only staff but also the consumers could contract COVID. I have visited Tim Horton’s and Subway, way before COVID hit all of us, and at both these food chains, staff were wearing gloves when preparing meals. In fact, I visited a Tim Horton’s today as well and the staff were wearing gloves. I find it odd that McDonald’s is finding it ok to prepare food with bare hands during COVID times. I just don’t understand this protocol in place during COVID.

Lisa KwongLisa Kwong

***update review***March, 2024 Since I have a very unpleasant experience on my last visit 6 months ago. I stopped visiting this restaurant. However, when I began to visit again at the beginning of March 2024. It changed a lot. The foods are fresh and hot meals are really hot (unlike before, it was cold sometimes). The girls (staff) are very polite and well trained. The restaurant is clean. I have noticed that they have new staff and they are very nice. Well done, and please keep up the good job! 👍 ************ I have a very bad experience today at this location. The South Asia looking guy said he is the manager of this shop. I'm not sure that . He has a very bad attitude. I have my mobile order to deliver to my desk. It wasn't delivered to me. The notice of "meet you at desk # " was disappeared at my APP. I went to the counter and proved them with my email receipt . This guy told me that he has called mant time and you didn't show up. He never has this order to deliver to the desk. Then, he gave the cold food to me and said, "Here is your food." Do you want or not want it. Ha... is it really McDonald's serves here? First, I ordered the food to deliver to my desk number, and I don't have my order number. A notice was confirmed to meet me at the desk instead. Second, why did the app notice disappear at my APP without food delivery? Third, how a manager/ a good staff member of McDonald has a rude attitude like this (sounds loud to talk to your customers, ( here is your food, you want or not want?) 😵‍💫 This is used to be the best McDonald's location to me. Even the food I have discovered, not frsh sometimes (out of expiry time). They'll change it with apologies. Food delivery was late, but it was delivered by staff who would say "sorry for wasting." However, this is the first time I've experienced this guy's attitude. He is rude and unprofessional. He'll ruin the whole team members' efforts. The other staff are nice usually. Positive attitude! I wrote up this review, and I wish other potential customers could notice when they put their APP orders. The owner of this McDonald's location could alert to their staff's attitude and provide them with proper training. My personal, I'll stop coming to this location now.

Ken AdrianoKen Adriano

I was not impressed with this branch. Although the staff were friendly and the place looks neat, my order was not the best. As you can see from the picture I order a large fries but it looks like it was only filled halfway with maybe the small pieces of leftover fries from a cooked batch (I tried checking if most of them have fallen in the brown bag but only a few pieces were there to my surprise). Also, the burger was not wrapped well so the burger itself kind of was just all over the place. Service was ok/good but can be better. I will try to come back again and see if there are any improvements, hopefully.

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Reviews of McDonald's

3.7

(1,574)

1.0

4y

On March 20th, 2021, me and my family, visited McDonald’s at this particular location: 1966 Eglinton Ave E, Toronto, ON M1L 2M6. We had already placed and paid for our order in-person. While waiting to receive our meal, we had complete view of the kitchen and how the meals were being prepared at this location, meaning we could see the employees preparing the food and packaging it. First of all, although all staff were wearing masks, none, including the staff preparing food, cashier, Supervisor / Team Lead, etc. at this location, none were wearing gloves. I saw one staff preparing cooked meals with his bare hands, touching the burger buns, the lettuce, cooked burger patties and wiping hands on his clothes before moving on to preparing the next meals ordered by other clients, without washing hands. We are a family who eats either chicken or the fish filet and when staff touch other meat with the same hands / mix utensils with other meat products, we are unable to eat the food. We found this extremely unhygienic and when I asked one staff about the hygiene protocol, “the protocol is not to wear gloves and staff are washing their hands” and my question is as a consumer how do I know the staff member has not contracted COVID? Washing hands is not going to help if the person has contracted COVID!!! Do I need to wait 72 hours before I eat the cooked food? Washing hands is one of the ways, just like wearing masks to prevent the spread of this disease, it’s not 100% protection. When I asked the same question about this unhygienic situation we experienced to the lead staff / supervising individual, he said, “we don’t wear gloves and staff wash their hands.” I was shocked and disgusted by the ways our meals were prepared and did not feel like eating the food anymore. We asked for a refund, which we received, and left the place. However, this goes beyond receiving a refund. This is a health risk and logically thinking about this, using common sense this protocol in place that this location has is not hygienic at all and is one of the major causes that not only staff but also the consumers could contract COVID. I have visited Tim Horton’s and Subway, way before COVID hit all of us, and at both these food chains, staff were wearing gloves when preparing meals. In fact, I visited a Tim Horton’s today as well and the staff were wearing gloves. I find it odd that McDonald’s is finding it ok to prepare food with bare hands during COVID times. I just don’t understand this protocol in place...