NAAN KABOB — Restaurant in Toronto

I personally handpicked this place out while looking for a place to dine in to meet up and catch up with friends. Additionally, an interesting note is that I was with an Afghan friend of mine so this should have made the experience feel much more authentic.

My wish coming in was to come out of the restaurant after feeling full, satisfied, and having a good sense of what Afghan cuisine is like. This was not to be the case unfortunately.

What I ordered was one of the most pricey menu items available which was the Chopan and Barg priced at $24.95. I was looking to splurge and order one of the supposedly premier dishes. It is not everytime that I go to an Afghan restaurant. After finishing the meal I was still left hungry. It was not a very satisfying meal, and considering that I have paid that steep of a price for it where I could have ate more for less in a lot of other places.

The taste and flavour of the food was also seriously subpar. The sauces were ordinary, not exciting. The grilled meat was below average. You have the usual serving of grilled veggies but it was nothing special. The only thing that I could say it has going for it was the presentation of being served in a wooden board, but the immersion was quickly broken by having fries served with it as well. Having included the fries shot down any sort of authenticity to the Afghan food experience. It could have been substituted for a lot of other carbohydrate food items, and the food operators could have done better sticking to something more true.

To compound my overpriced and inauthentic order was the place's horrible service. I had to follow-up several times to request for glasses and water. In a lot of other places serving water was standard or at least it was available as a self-service option somewhere in the restaurant. Another thing to comment on is when I tried asking if they have some sauce or anything to go with the bland fries, I was not answered properly and clearly. I can not even recall how exactly the response was. I just took to understand it as "no", and I just did not bother to request again.

So to circle back to the objectives I set out to do going to this restaurant, I would say it failed to meet all of them. I was still hungry afterwards and feeling bad for having overpaid for my order. It was not advertised anywhere that it was an inspired mixed cuisine or a fusion restaurant, but there are a lot of Indian and Mediterranean items in the menu. I understand the geography and proximity of those regions, but it still holds true that I did not get the feel of how Afghan cuisine was really like from this place. Maybe it was the fries, maybe it was all the other reasons as well.

The last statement I just want to say is that I now understand why the other middle eastern restaurant 2 to 4 locations away in the same place is always more full than...

Hello Fahim and Sweata Our time of visit was 3:16 yesterday unfortunately had worst experienced walk in for dinning family of 5 2adults and 3kids we ordered our food @3:16 I was informed by the cashier it would be 25min waiting time after we had ordered our food it was busy we found seat within few minutes so around 3:45 went to the front and asked how long it will take for our food at this point we weren’t asked for water or given any plates the cashier said sorry it would be another 10 to 15minutes came back and sit in our table it was only two servers working at the time of busy hr and our food was served one at a time with no sauce no plates no naan and with kids it wasn’t easy we didn’t got our tea nothing was on time my husband got up to get sauce and talk to the server why is it taking so long and why are they not giving us our full order at once long story short the server got upset and broke the bowl of lentils and throw it in-front of all the costumers we were so disappointed. my husband didn’t eat food he was very upset and at this point still no water on our table my husband got up went to the car to get water for our kids as they were not eating and they were thirsty the server came out with full on attitude and gives us dirty look we packed our food and left. I wish this was end of this story today again we went to different location to have a better experience @ Lawrence February 24 @ 6:17 as soon as I walked in I was about to order food and was informed can’t have outside drink for my 2years old I replied that I had very bad experience yesterday in a different location without knowing it’s the same server working as cashier in this location and walk to tell my husband let’s go to different restaurant but saw my husband wanting to eat and happy kids I ask my husband to put his drink in the car which he did and I ordered was served fine the food was good but unfortunately the same server got zero respect for costumers she was commenting on us with other cashier that we don’t know how to act and don’t know why come to eat with our kids and everyone can hear her. We got out with our kids and my husband went back in and did let her to know she can’t talk to us like this and he hopes not to see her again and she replied we will have to face her Every time we walk without sorry for her unwelcoming behaviour for both locations we been costumer for past 9years never been disrespected in such way and we again couldn’t finish our food because of her comments. please check your cameras hope you have...

I went to Nan Kabab and ordered a sultani (beef) and Tandoori chicken meal that included naan and rice. The place was fairly clean, and the order came in 10 minutes. The food was okay, but what I did not like was that even though the place wasn't busy, they forgot to include naan. My husband went again, and the staff said it's on its way. We waited until our whole meal was finished, but guess what, the naan never came. The place wasn't too busy, so I can't attribute it to that. It's frustrating that even in such a situation, they made an error.

The Tandoori chicken was okay, but it wasn't like it used to be; the taste has changed. Additionally, the beef was undercooked and didn't meet our expectations. I didn't want to go back and forth to complain about uncooked meat; it's just sheer disappointment.

I'll give 1 star for customer service because they failed to remember, and I expected better. I'm disappointed and won't be coming to this branch again.

Edit

I was called again and offered a complimentary meal as compensation. My family paid their bill, while I received a free meal and a promise of improved service going forward. Since then, I’ve visited multiple times, and customer service has never been an issue. I’m glad they took my feedback...