Piano Piano Restaurant — Restaurant in Toronto

I dont normally review restaurants and try to give a bit of grace when dining out, as I myself am a member of the service industry. However, the service and treatment we received during winterlicious was absolutely appalling. We arrived to our 2pm reservation and waited about 10 minutes before our server came. During this wait time, i noticed there was a napkin full of BLOOD in my water glass. When our server, Cass, arrived, I informed her and she quickly took the glass away. No apology or acknowledgment. I wish I had taken a picture because it was pretty disgusting and ruined my appetite. I didnt end up having water because I was unsure if the glass was replaced or if she just removed the napkin.

When ordering our 3 courses, I asked her opinions on two kinds of pizzas. The one option I suggested I was interested in, she informed me was terrible. I ordered her suggestion, and we moved on to ordering our dessert. I was excited to order the cheesecake. Our server came back a few moments after we placed the order to inform us that she forgot there was no cheesecake. I said “oh no worries” and she mocked my response in a high pitched voice. My boyfriend and I were completely shocked by this response, and tried to quickly move on. I ordered swirl ice cream instead. My boyfriend ordered the tiramisu.

Our food came fast. Enjoyed the gem salad. Although, it quickly became apparent that our server was not interested in assisting us anymore. When I tried to flag her down or asked the food runners for our server, I watched her roll her eyes and she would come to our table looking annoyed and acting hostile. The service she provided throughout our experience was quite disappointing.

When our dessert was about to arrive, she came back to the table to tell us that they also did not have the tiramisu available, or the swirl ice cream. So we both had to get vanilla ice cream. Again, not an issue, although an apology wouldve been nice. Another server did end up bringing us a piece of chocolate cake to make up for the inconvenience, which was greatly appreciated and didnt go unnoticed.

As we are finishing our dessert, we wanted to get the bill and leave since we were not feeling satisfied. We watched our server walk through the dining room sipping on a cocktail and chatting with other staff. I tried to flag her down for our bill and she again dismissed me. I understand her shift may have ended but it seemed unprofessional and we wouldve liked to know if our server was passing us over to someone else. Despite all of this, we were eventually greeted by Aaron near the end. Aaron was incredible and very attentive as we finished our meal.

To note, I have visited this restaurant 3 times prior to this and even came for my birthday. However, this was by far the worst experience I have ever had while eating out at an established restaurant. Would not recommend and I feel this particular server would benefit from further training on...

I was invited for a get-together. There was a certain number of us in the party, so everyone was forced into ordering family style. We don't get a choice of dishes served to us. It's pretty daring to put out a family style menu sample with Octopus. 9/10, it's never cooked correctly and is a general turnoff to most people. I enjoy it, but only when cooked correctly. Thankfully, we were not served Octopus. The charcuterie board was nicely laid out. The meat and bread were fantastic. I do wish there was more cheese. I loved the properly made Caesar salad brought to our table. The lettuces were tender and fresh. I did enjoy my drink. I went out of my comfort zone and ordered Nonna's Garden. It was refreshing, bitter, and herbaceous. If the price was a bit less, I would have ordered at least 2 more to compliment the meal. I feel like the dinner did go downhill when the mains started coming out. Every single dish was over salted. I really couldn't have more than a bite of each. It was sad, really, because they looked incredible. It was the collective agreement of the three other people sitting around me that there was entirely too much salt. Right down to the pepperoni on the pizza.

Overall, I would have loved to have ordered the original dishes I chose before I went there before being told that it is a family style menu for the night. It was a surprise to me. I ended up spending a massive amount of money between my bill, drink, and good tip I gave. It was double what I planned to spend, and I did not get my money's worth. On the way home, the group in the car talked about it at length. The salt level was truly a disappointment because under it was great flavour, and also ordering on our own would have allowed us to limit the amount of food we had been given because the family style was entirely too much. The atmosphere is nice, and the menu does have some unique items on it. The desserts are amazing. Some of the best I ever had. I just wish that I hadn't been forced to spend that amount of money for entirely too salty food. I've spent a lot of money on dinners. Money is no object for a lot of meals for me. The night would have been perfect if it wasn't for the mains being doused with salt. I think the biggest thing however, is that my friend we were there for had a great time, and essentially that's all that matters. I will just need to turn down an invite for a large group visit to Piano...

Piano Piano is one of my favourite restaurants in the city! I've been a few times now! I love how cool and classy they are from the decor inside to the amazing menu! You can dress up or dress down and the vibe is just lively and fun!

I recently went to celebrate my one year anniversary with my partner and we were greeted with a glass prosecco on the house which I thought was a nice touch! Our server Nick was friendly and attentive! They also had a great playlist with a mix of oldies like Bruce Springsteen to Durand Jones jams going on setting the mood which I enjoyed.

The food was delicious as always. I got the grilled octopus which was tasty! My boyfriend got the veal parmesan which he enjoyed! We also got the burrata with the grilled grapes which is a favourite of mine and finished with the nutella tiramisu. Everything tasted great! They have never disappointed with their menu items.

The only reason I am giving them 4/5 which honestly is more of a 4.5 is because when we arrived at the restaurant they were actually still closed but their door was open and it was an incredibly cold day. We actually didn't know they opened at 5pm which was also the time our reservation was booked for. We came about 20 minutes early and went to be seated (or at least wait for our table and out of the cold) only to walk into what we think was a staff meeting. Everyone was very polite of course but no one told us they were still closed. The hostess who finally came to deal with us was very awkward and never fully told us they were still closed either. We came to that conclusion ourselves after fumbling to show our QR codes and ID and she gave us a confused face in return. We finally asked "Oh, are you still closed?" and she eventually let us know that they were and informed us that we would have to wait outside. She then suggested that "It was a beautiful day for a walk" when it was -18 with the wind chill out there. It felt like such a flippant and facetious comment. I wish they had just let us know we were early and kindly ask us to come back in 15 minutes instead of making it into this awkward interaction that lasted about 5 minutes.

This part of the entire dining experience rubbed us both the wrong way but they made up for it when we returned. Thank you Nick and most of the staff for helping us celebrate! It was my boyfriend's first time there and he really...