I dont normally review restaurants and try to give a bit of grace when dining out, as I myself am a member of the service industry. However, the service and treatment we received during winterlicious was absolutely appalling. We arrived to our 2pm reservation and waited about 10 minutes before our server came. During this wait time, i noticed there was a napkin full of BLOOD in my water glass. When our server, Cass, arrived, I informed her and she quickly took the glass away. No apology or acknowledgment. I wish I had taken a picture because it was pretty disgusting and ruined my appetite. I didnt end up having water because I was unsure if the glass was replaced or if she just removed the napkin.

When ordering our 3 courses, I asked her opinions on two kinds of pizzas. The one option I suggested I was interested in, she informed me was terrible. I ordered her suggestion, and we moved on to ordering our dessert. I was excited to order the cheesecake. Our server came back a few moments after we placed the order to inform us that she forgot there was no cheesecake. I said “oh no worries” and she mocked my response in a high pitched voice. My boyfriend and I were completely shocked by this response, and tried to quickly move on. I ordered swirl ice cream instead. My boyfriend ordered the tiramisu.

Our food came fast. Enjoyed the gem salad. Although, it quickly became apparent that our server was not interested in assisting us anymore. When I tried to flag her down or asked the food runners for our server, I watched her roll her eyes and she would come to our table looking annoyed and acting hostile. The service she provided throughout our experience was quite disappointing.

When our dessert was about to arrive, she came back to the table to tell us that they also did not have the tiramisu available, or the swirl ice cream. So we both had to get vanilla ice cream. Again, not an issue, although an apology wouldve been nice. Another server did end up bringing us a piece of chocolate cake to make up for the inconvenience, which was greatly appreciated and didnt go unnoticed.

As we are finishing our dessert, we wanted to get the bill and leave since we were not feeling satisfied. We watched our server walk through the dining room sipping on a cocktail and chatting with other staff. I tried to flag her down for our bill and she again dismissed me. I understand her shift may have ended but it seemed unprofessional and we wouldve liked to know if our server was passing us over to someone else. Despite all of this, we were eventually greeted by Aaron near the end. Aaron was incredible and very attentive as we finished our meal.

To note, I have visited this restaurant 3 times prior to this and even came for my birthday. However, this was by far the worst experience I have ever had while eating out at an established restaurant. Would not recommend and I feel this particular server would benefit from further training on customer service.