Piano Piano — Restaurant in Toronto

We went to Piano Piano to celebrate a friend’s birthday, but unfortunately, the experience was a major disappointment.

Right from the start, we let our server know we were celebrating and asked if they could bring out dessert with a candle or sparkler at the end. They agreed—but that was the last thing they got right.

The service was painfully slow. We were there for over two hours, not because we kept ordering, but simply waiting. I requested pasta with the meat on the side, something my boyfriend and I have easily ordered at other Piano Piano locations. The server said they would check if it was possible, but after a long wait, they brought out everyone’s main dishes—except mine. The server then informed me that the chef had messed up my order and was remaking it. After another wait, my dish finally arrived, but it still wasn’t what I had asked for. First, the server said they’d bring the meat on the side separately, but then came back and told me it wasn’t possible, so the chef was preparing another portion.

To top it all off, when it came time for the birthday dessert, they brought it out without the sparkler we had requested. The server nearly slammed it onto the table. Only after reminding them about the celebration did they bring another dessert with a sparkler, but by that point, the moment had lost its charm.

Overall, the service was terrible, and the experience left a bad taste. Safe to say, we won’t...

We came as a party of two with reservations on a Friday night. The restaurant was fairly full.

Having been to the Colborne location before, the vibe here was totally different. We felt a bit overdressed, as most people were wearing really casual clothing. The other location definitely had a more upscale ambiance.

We ordered two types of ravioli (the egg yolk with truffle was very good in particular), as well as some drinks and the salmon crudo.

The salmon was tasty, and we could tell it was really good olive oil used. It lacked texture, so some bread or crostinis would have paired nicely.

The ravioli tasted similar to the other location, which is excellent. Can't go wrong with the pasta dishes from this chain!

Service was the main issue here. It was incredibly slow and fairly unapologetic. There was "miscommunication" with our order, and we had to watch as tables seated after us got their food first. We were told multiple times that the food would be "just another minute". Spoiler: it was not just another minute. We waited over an hour from when we were seated before getting our entrees, which really soured the experience. No real apologies or discounts or amendments, which I wasn't expecting but it would have been a nice gesture considering the huge wait.

Overall the food was good, but due to service issues and ambiance I'd visit other branches rather...

This was planned as a special occasion and celebratory dinner with family. We are west-enders and have lived on the block for three decades. We were excited to try a proper meal at PianoPiano. Unfortunately, we were mostly disappointed. The prix fixe was underwhelming and below value, including a first course of three small cold shrimp that were the same size as the half lemon wedge they were presented alongside: a basic shrimp cocktail in all but name. The courses were ill-conceived and out of alignment and the pasta especially was unbalanced, lacking in flavour and tasted like it had been thrown together inconsiderately, obtrusively by the kitchen. We identified that we were unsatisfied but no offer was made for an alternate dish nor comping of the item.

The wine by the glass was alright but overpriced.

As the meal continued, the service devolved. Finally, after waiting overlong to receive our desserts, we asked for the cheque and to pack the desserts to-go. Of course, it likely was a busy night and perhaps the staff was dealing with challenges, likely doing the best that they could but for this price point and hype, really not worth it. I live in a different part of town around the corner from another PianoPiano location and will not be patronizing this one either. Wish it could have been better: for our celebration and for the...