Pizza Nova — Restaurant in Toronto

So I live by this plaza, and had ordered from them due to my leg injury, 3 weeks ago. I USED skip the dishes .And let me tell you from I ever ordered food this place is one of the worst place in history for Me. They kept bumping up my order it says 10 minutes for my order to arrive then when it's time they kept bumping up the delivery time,until my order came approximately over 1 hr late almost 1 hr and 30 minutes late. I tried to contact them. They put the phone down, laughing in the background, put me on long holds, seemed like I was a joke. My kids and I sat they almost 2 hrs waiting for our pizza , I was upset because it was dinner and even the manager didn't handle the issue well, when I ask to speak to manager ,the person on the line said I am the manager. Only for him to treat me like garbage also, and they told me my order is on schedule, everytime I looked and my order said its arriving, it kept going up, imagine waiting for pizza so long,and then I said we'll this should be free because 1 it's way over the time,2. The pizza was cold and hard. They did this because skip doesn't deal with their deliveries. I never knew a restaurant can behave like this. I called like 10 times to see where my order was all they did was hung up in my ears and pretend like I was getting my order ,the Manger there ( if it was) is highly unprofessional and awful. They played with the phone like kids , the girl put the phone down and they were mocking me in the back ground. This is not a place to trust with your food, if they don't take customer service seriously why should anyone eat from them. Imagine what they would do to the food. It was like a group of kids working there the way they were laughing at me in the background I waited for someone to come back , on the line,and no one did. I hung up called back and they just deliberately kept hanging up on me. And these are all Indian people here ...so to show you when people are against them being In Canada citizens have every right . I can never trust this location with my food.And the sad thing is I had just moved...

I have been vegan for 8 years. I order from my local pizza Nova and the pizza Nova by my grandmother's house multiple times per month. I have never had an issue with the DAIYA cheese on the pizza at any point in time from either of those two locations. For some reason at THIS location they don't seem to have the same respect or understanding for people with dietary restrictions or lifestyles. My original panzerotto arrived and when I took a bite not only did I smell mozzarella cheese but I also tasted it. As an Italian person who grew up eating it multiple times per week, raw as well as in pastas and on pizza, I know what it looks and taste like and perhaps it was only 5% mozzarella, but there was absolutely dairy cheese in my Panzo. The only alternative is that the daiya they are using is spoiled or gone rancid, either way it tasted disgusting and I advised them to replace the cheese before replacing my order, which they must not have done because the replacement went into the trash as well because it tasted exactly the same. I don't appreciate being told that the reason my pizza tastes this way is because it's likely the first time I've ever tasted non-dairy cheese. I KNOW what my food should taste like and the way it tasted today both times is far from that. No one from my office will ever be ordering lunch from your facility again and I hope people reading this review will take that into consideration and choose a different location or alternate pizza restaurant to order...

I would give a negative star if I could. I’ve been ordering here for years and really liked enjoyed the pizza and the convenience. But I ordered a party pizza yesterday and not only was it not done when I arrived to pick it up - the cashier gave herself a tip without my knowledge. Because of COVID I was trying to keep my distance from the register so when it was time to pay, I just tapped my card. But I noticed something was off when she didn’t ask if I wanted a receipt. When I asked for one she got nervous and gave me the wrong one. So I checked on my phone, and the price that showed up on my bank app was not what I was told when I placed my order on the phone. When I asked her this she said they know add a tip for “big” orders and we have the choice to cancel it when we paid. My order was $38, not what I would consider big. This seems so manipulative and wrong to take advantage of someone during these times because they are trying to socially distance and consider everyone’s safety. I have and always will tip for services, but I would like to maintain my choice to do so. I know that we are all living in difficult times and we should support the people who are working now, but to give yourself a tip without the consent of the customer is wrong. What if I couldn’t afford it? What if my card was maxed and I had only enough credit for my order? I won’t be ordering here again, and if this is something that head office is telling the cashiers to do at all Pizza Novas this is very...