Rancho Relaxo To Go — Restaurant in Toronto

I called 15min before coming to ask if they had any tacos that are strictly gluten free, and was assured that they do (this is important as our child has celiac, I explained).

Upon arriving, despite their “gluten free” (GF) window signage, unfortunately the staff could not clearly answer which items were GF. For instance, we were assured that the “faux chicken” was GF; to double check J asked the staff to check the ingredient label, the friendly staff member returned stating that wheat is an ingredient! This kind of unreassuring situation (GF claim, verifying and it doesn’t check out) happened a couple times, including with a consultation with the supervisor via text, before we unfortunately decided that we lost trust in the staff’s word. The stakes were high, if our family member consumes gluten they are with severe reaction for days.

It’s not easy to offer GF foods, and we REALLY appreciate any restaurant that tries, and want to give our business! But, making GF claims for products that contain wheat, or products that are fried with non-GF foods: can really put some customers at health risk, so it’s important that claims are taken seriously and staff is well informed, especially if the window signage advertises “gluten free.”

I tried my best to make this work. I asked if we could speak to a supervisor to sort things out (we were told they are off duty today). I left my phone number so the supervisor could ring me to discuss. etc.

To the restaurant: please train your staff on any claims on your windowsill and please leave them with “cheat sheet” that contains all the allergy information in...

Rancho Relaxo Food Truck was an absolute hit at the Humberview Volkswagen dealer lunch event!

Their taco menu is fantastic, with so many tasty options to choose from — and the best part? They offer Halal and Vegan options, which made it easy to cater to nearly everyone in our group. That level of inclusivity is rare and so appreciated! The food itself? Absolutely, AMAZING. Flavorful, fresh, and satisfying — the tacos were a major crowd-pleaser. They had Fish with Chipotle Mayo; Jerk Chicken with Mango Salsa - Spicy Halal (this was my ultimate favorite); Pulled Pork with Slaw and BBQ Smoked Brisket (which was my second favorite). Crispy fried cauliflower, Jerk tofu with mango marmalade and Pulled yam and jackfruit were their vegan options. Their standard order comes with 3 soft tacos, but they were flexible enough to customize for us with 4 per order, which was perfect for our event. That extra effort didn’t go unnoticed. Pricing was very reasonable, especially for the quality and service we received. In fact, the experience was such a hit that I’ve already had several people ask me when we can have them again!

From start to finish, the coordination and planning process was incredibly smooth which made organizing everything a total breeze. Safe to say, they made a lasting impression.

If you’re looking to bring bold flavors and friendly service to your next event, Rancho Relaxo is a no-brainer. Highly recommended! Thank you again Donnie and...

These burrito makers are a confused pair behind the counter. Maybe it was the maker, maybe it was the cash girl labeling the to-go bags. Either way, when ordering a burrito told them I have allergies and had them pull out the ingredients book list and tell me everything that is in the food I was ordering. Satisfied with the preparedness to answer my questions, I proceeded with my order. I left and continued to mow down my burrito then realized a couple of bites in, they have given me someone else's burrito causing me a reaction (personal injury) because it had multiple ingredients I was avoiding. When I came back, they may have been a little embarrassed but quite passive about my situation and simply passed me the proper burrito which was still sitting there and rushed me out the door. This shows negligence at the very least. Thinking I'll be...