Second Cup Café — Restaurant in Toronto

I have been to this place three times and my experience was awful in all times for the following reasons .mat first time we visited I have asked for room temperature bottle of water as I can’t drink cold water but the guy was rude and said they don’t have and I have to manage with what they have . At second time, I was with someone during week days , Oct 2018 having coffee and they were supposed to close at 11 pm as written and one if the staff around 10:00 pm started cleaning with dust covering all over the place and they said they have to do this as they need to leave early . We left our coffee on table and walked away . The worst thing happened yesterday when my child was there and wanted to make surprise to me and to buy me some cookies from his money, he had cash and the money was 15 cent short. They ruthless staff refused to give him the cookie and took it back despite he told the. He would bring the 15 cent later and remind them on a previous time when he bought them same and left 2$ tips but they made him very sad. This incident shows what kind of human working there. I regret the three times I have bene there...

Discriminatory treatment. The indignity of purchasing a cup of coffee. A day shift Philippine employee snatched a five dollar bill out of my hand during transaction. No thank you, extremely discourteous. I stood by and observed her being polite to other customers who came after me. I then asked her why she was polite with other customers but discourteous with me. Before she responded, her co-worker (female Middle Eastern looking) interrupted and said, "Don't you talk to her that way". I then explained to her that her co-worker had been discourteous towards me. She responded by picking up a phone to call security. The security officer who arrived was very professional. He told me that he was disappointed that they did not give him a business card for the head office that i had asked for, but instead gave him a red piece of paper with a telephone number scribbled on it. As i stood outside the store with the security officer i noticed both employees laughing. No wonder they don't...

I live right across the street and had been going there regularly for the past 4 years. I believe it was owned by filipinos before. Looks like new owners in the past 2-3 months and they are not filipino. Bought a piece of cake costing $6...it was the smallest piece of cake I've ever seen. Not to mention no fork was given, no gloves or tissues were used when handling the cake, no bag offered. That was my last and final visit to that second cup. This is the problem with franchises, they each keep their own standards and this place sadly has taken a turn for the worst. They are already less busy than before. Take care of your customers and you'll have many. Mistreat one and you'll lose many. Businesses who don't value their customers don't deserve to remain...