Second Cup Café — Restaurant in Toronto

With only a few times that I purchased my coffee from this location I have seen a few mistakes that makes me bypass this location and go to another coffee shop to grab my coffee.

I usually load my Second Cup app and pay for my coffee using the app. The procedure is that one must scan the barcode on their app to pay for their purchase. However, the bartender asked me to scan the barcode again and again (4 times) with the excuse that the transaction is not complete. Later I noticed that 4 transactions have been deducted from my app wallet!

Another time I wanted to pay from the balance on my card, but that deducted from the points.

Another time I asked for a milk in my coffee and they gave me pure black coffee, nothing in it.

This is the last time that I waste my money in this location. I wish the Book Store Second Cup...

Please try to avoid this Second Cup at all costs!!!

Two months ago, I ordered a small coffee and they charged me a medium coffee. It was after I paid and got the small coffee that I realized they overcharged me according to the receipt. They never realized or admitted that until I pointed that out. The South Asian/Southeast Asian staff was especially rude in the whole event. Recently, they cannot even get what I ordered exactly and gave me things irrelevant. What an experience again…

This location is...

The employees are really bad and one of them lied to me I ordered a smoothie they said their weren’t any left the person in front of me had one and when I went to pick up the other drink that I ordered I saw the machine for smoothies on and making a smoothie that was very annoying and aggravating I don’t know why the employee lied...