Shaheen Tikka & Kabab House — Restaurant in Toronto

I had a long day and was returning home pretty late. My neices had fell asleep in the back seat. Seeing I couldn't cook anything fast enough to feed them before I tuck them in for bed. I decided to order a MILD biryani for them. As we sat down to eat my neices complained about the biryani being too spicy. I tasted it and I started to swear right away. My lips and mouth start burning. I had to make my girls a sweet yogurt drink which still wasn't enough to make the biryani easier to eat. I called in to inquire about what went wrong. I was so nice on the phone and the person I was speaking to kept arguing with me and would not listen to a single word I was saying. I was so tired and I was being patient. He made me lose my temper on the phone and he cut the line on me. I called back and he was still not willing to accept he had made a mistake. An apology was all I was expecting.

I went in today to get naan. I luckily found the guy at the counter. About 6 feet. Belly sticking out. Light mustache. Darker Indian complexion. I asked him if he remembers our conversation. He was acting oblivious. I asked him who taught him how to speak to customers because never in my life have I dealt with someone so entitled. I ran him through how to deal with customers over the phone. Listen. Understand. Move on. It's that simple. His co worker offered me free biryani and an apology when he heard my getting heated. But they miss the point. The person who made the mistake of disrespecting a valuable customer on the phone was right there. The only person who should be apologizing was that single person. I declined the free biryani because you cannot make your problems go away by offering free things. Shaheen really needs to teach their workers how to act. The food is 7/10. It's over priced. I would not recommend anyone to go here if they want to be treated fairly and charged accordingly. A simple boneless chicken biryani will run you $15. I would recommend to take your business to Zum Zum which is located on birchmount rd and Danforth. They are very nice. Very respectful. I hope no one has to deal with this ever again. I was so hesitant to write a review because I don't like ruining anyone reputation. But doing this to customers again and again and again. Yeah don't go here. There are...

I recently booked Shaheen Restaurant for my wedding reception and I couldn't be happier with the outcome. The food was simply delicious, with a wide range of options that satisfied every taste bud. The decoration was stunning and added a special touch to the overall ambiance of the event. The service was exceptional, with the staff being attentive and accommodating to all our needs.

I would like to extend a special thanks to Ms. Naheed, the owner of the restaurant, for going above and beyond to make our event truly unforgettable. He took the time to understand our needs and worked closely with us to bring our vision to life. The attention to detail and level of professionalism displayed by Naheed and his team was truly remarkable.

Every single guest at my wedding reception was thoroughly impressed with the quality of food, decoration, and service provided by Shaheen Restaurant. The atmosphere was lively and everyone enjoyed themselves immensely.

I highly recommend Shaheen Restaurant for anyone looking for a venue for their wedding reception or any other special occasion. They exceeded our expectations in every way and made our day truly magical. Thank you, Shaheen Restaurant, for making our special day a truly unforgettable experience. And a special thanks to Naheed for his exceptional organizational skills and...

First of all the lady at the cash counter is so rude as though we are the beggars and she is giving us the food free.

Secondly I compared the price and the quality of the halwa puri with Silverspoon on Sheppard avenue . There is a difference of $5 for each plate and Silverspoon gives three puris and charge only 7.99 and Shaheen gives only two and they charge 12.99. Even the size of the puri is smaller compared to Silverspoon

Thirdly the Nihari plate is for 18.99 at Shaheen compared to 12.99 in Silverspoon .

Finally, they open their restaurant 7 minutes past 9 am on Sunday and then the ask the customer to wait 25 minute for the order to be prepared. Where as Silverspoon opens at 10 am but all items are ready to be purchased when the door opens at 10 am and the staff of Silverspoon is so humble and courteous.

You have written how this lady was rude so that you could improve. First of all the lady in question is your spouse therefore you should be know her very well and especially her attitude.

I read another review and complaint about your place .

I will be the last person to come ever again and would not recommend to others tok not to visit your restaurant.

We pay and take food and are treated like beggars as though you are giving the food to us...