Tim Hortons — Restaurant in Toronto

Worst Tim Hortons ever, shame on you!

I visited Tim Hortons' drive-through today, and unfortunately, it turned out to be a truly disheartening and disturbing encounter. From the moment I pulled up to the window, the employee's demeanor was nothing short of disrespectful and discriminatory.

It all started when I rolled down my window to make a simple request for two separate orders and separate bills. But instead of receiving the basic courtesy one would expect, "Tin" or "Christin" as her supervisor "Jowell" called her, began laughing loudly at me asking me if I need to order anyting else!!! Anything else??? Are you serious??? I told her I didn’t order yet, and at first I couldn't believe it. I confronted her about the inappropriate behavior. But she just shrugged it off and continued laughing with her coworkers, showing absolutely no regard for my feelings or the seriousness of the situation. I demanded she stop laughing and take my order, but she ignored me and even had the audacity to mute her mic, to continue laughing while I was waiting!

Feeling utterly disrespected, I asked to speak with a supervisor or manager. However, she had the nerve to tell me that neither of them was available, essentially brushing off my concerns and suggesting me to come back another day to check if they are around. Can you believe the level of disrespect?

To add insult to injury, when I finally got to talk to the supervisor, "Jowell," he had the nerve to downplay the whole situation, claiming that the employees were just having fun. But I know what I heard, and their laughter was directed at me. It was a blatant lie to cover up their inappropriate behavior.

When I demanded further action be taken, he had the audacity to direct me to the website to file a complaint. Seriously? After such a humiliating experience, he expects me to go through bureaucratic hoops just to be heard?

This whole incident left me deeply hurt and angered by the lack of professionalism, empathy, and respect shown by the employees and the supervisor. It's appalling that they would treat a customer this way. Tim Hortons should take immediate action to address such behavior and ensure that no other customer has to endure such a demeaning experience.

Their tone was condescending, making me feel like a burden for simply wanting to place an order. This kind of attitude towards customers is absolutely unacceptable and goes against the principles of good customer service.

To make matters worse, I couldn't help but notice how differently they treated other customers. It became evident that they were selective in their behavior, providing cheerful and polite service to some, while treating others, including myself, with blatant disrespect. To me It was a clear case of discrimination that left me feeling hurt and marginalized.

I believe that every customer, regardless of their appearance, background, or any other factor, deserves to be treated with respect and dignity. Such discriminatory behavior has no place in any establishment, especially a well-known chain like Tim Hortons.

I sincerely hope that Tim Hortons takes this feedback seriously and addresses the issue promptly. No customer should ever have to endure such an unpleasant experience, and I strongly encourage the management to take appropriate action to ensure that this type of behavior is eradicated from their drive-through and any other areas of their business.

In conclusion, my drive-through experience at Tim Hortons was profoundly disappointing due to the disrespectful and discriminating conduct of the employee. I hope my review helps raise awareness and encourages Tim Hortons to take steps towards providing a welcoming and inclusive environment for...

I am writing to express my dissatisfaction with the service I received today at your Tim Hortons location at 751 Don Mills Road, Toronto, Ontario. At approximately 07:45 hrs, I ordered a steeped tea with 6 milk, 2 sugar, and a chai bag. I specifically requested that the milk be steamed, only to be told by the staff that they were unable to accommodate this request.

The staff member informed me that the manager, Allan, had given instructions not to steam the milk, and that this was a policy that the store follows. I find this very confusing, as I frequently visit multiple Tim Hortons locations across the Greater Toronto Area, and I have never faced such a refusal at any other store. Each time, my request for steamed milk was readily accepted without issue.

When I asked to speak with Allan, the assistant manager on duty, I was further disappointed by his unprofessional behavior. Allan was not wearing a name tag, and when I asked if the decision not to steam the milk was a personal choice or a store policy, he simply stated, “I don’t do it here.” There was no apology or attempt to offer alternatives. His dismissive attitude left me frustrated and disheartened, especially considering his position as a manager.

This incident has raised serious concerns about the consistency of service across Tim Hortons locations and the attitude of staff members. I would appreciate clarification on whether each store operates independently or if there is a set of standard operational procedures that all locations should adhere to.

Furthermore, after leaving the store, I decided to review the location on Google and was shocked by the negative ratings and reviews that others have shared regarding the service. It seems that the management team is not taking the necessary steps to address the feedback from customers.

I hope you will take my complaint seriously and investigate this matter further. It is disappointing that a company of Tim Hortons’ reputation would allow such unprofessional behavior and inconsistency in service to continue. I look forward to your response and to learning what steps will be taken to ensure this does not...

Title: A Disappointing Drive Through Experience My recent visit to drive-through left me with mixed feelings. While the food was up to par, the lack of attentiveness and poor service was quite disappointing.

First, I must highlight the hurried and inattentive behavior of the drive-through attendant. It seemed as if they were overwhelmed and not fully focused on taking orders. As a result, they failed to pay attention to my order, leading to errors and inconsistencies.

To make matters worse, one item that I had ordered was completely forgotten when I received my order. When I brought this to their attention, the attendant's response was highly unsatisfactory. They brushed off the mistake, stating that they didn't charge me for that particular item. However, their failure to serve a paid-for item affected my overall experience and left me feeling cheated.

While mistakes can happen, it is the responsibility of the staff to rectify them promptly and professionally. Unfortunately, this was not the case during my visit. I would have appreciated a sincere apology and a willingness to make things right.

Despite the shortcomings in service, I must acknowledge that the quality of the food itself was satisfactory. However, this alone does not compensate for the subpar overall experience.

To improve customer satisfaction, I strongly encourage the management to train their drive-through attendants to be more attentive and ensure that all orders are accurately served. Additionally, a customer-centric approach that genuinely acknowledges mistakes and seeks to rectify them would be greatly appreciated.

In conclusion, my drive-through experience was marred by the inattentiveness of the attendant and the subsequent failure to serve a paid-for item. I hope that these issues are addressed promptly so future customers do not have to face similar...