Subway — Restaurant in Toronto

To whom it may concern,

I am writing to express my disappointment with the unprofessional and hostile behavior we encountered during our recent visit to a Subway location we have frequented for many years. It all started with the start of my order, I asked for a 6 inch and then realized I meant to say a foot long. No problem, we continue with the two halves. We move to the veggies, where he drops half of the cut sandwich inside the veggies, causing the sandwhich to be smushed and the protein upside down. No problem, we ask if it’s possible to redo that half, and this is where things go awry. He begins nagging me on my initial mistake, saying it’s my fault that I changed my mind in the size. But I told him that I was okay with the footlong being cut in half (it’ll be cut in half in the end either way) just not with it being smushed and it’s contents upside down and scrambled. He was SO rude, saying many things and the tone, body language and facial expressions were hostile as well. After I pointed out the inappropriate tone and speech he was using, his behavior escalated, and he began shouting at us. Instead of saying sorry and proceeding with kindness, he continued on. This made me upset, and I told him to not speak to us that way as it’s not professional (and at this point I too reciprocated the same tone he was using with us, because why are you speaking to people in this manner and expecting any other response, truly). While I acknowledge that I made a small mistake with my order, I had already apologized for it, and his reaction was completely uncalled for. Instead of attempting to resolve the issue, he became increasingly aggressive and continued to raise his voice. When we requested to speak to a manager, the employee’s response was to press the store alarm and threaten to call the police. This was completely unwarranted, as we were not causing any disruption—simply asking for assistance and clarification on whether it was possible to have one half of my sandwich redone after it had accidentally fallen into the veggie bin. We were not demanding anything unreasonable, but rather just wanted to know if it was possible to correct the situation. Furthermore, when we asked for his name or any details about the management, he refused to provide any information, seemingly attempting to hide the interaction. His refusal to cooperate left us feeling disrespected and ignored. We were not trying to cause trouble; we simply wanted to ensure the issue was addressed properly by someone in a position of authority. The situation escalated further when the employee, instead of resolving the issue, continued to berate us and threaten to involve the authorities. After some time of enduring the alarm blaring and his hostile behavior, he finally agreed to finish the sandwich, but by then the situation had already gone far beyond what should have been a simple, polite request. As someone who works in customer service myself, I can assure you that this level of unprofessionalism is completely unacceptable. The way we were treated was not only disrespectful but also completely disproportionate to the issue at hand. At 2 points he was shouting at my husband, who only demanded to be spoken to with respect in return. We simply wanted to speak with a manager, and yet the situation was blown out of proportion by the employee’s unprofessional behavior. I hope you can understand the frustration and discomfort this experience caused. We have always enjoyed visiting this location, but after this incident, I am left with serious concerns about the standards of service at this store. I kindly request that you look into this matter and provide some guidance on how we can escalate our concerns to a manager for this situation and in the future without fear of being treated in such an aggressive and threatening manner. Even as we were leaving after everything had dialled down, he told us we are banned from coming back to which I said that I would need to hear this from a manager, not an employee trying to cover up their...

I recently had the pleasure of visiting my local Subway outlet (flemingdon park) , where I had the pleasure of being served by the exceptional sandwich artist, Faraz. I must say that Faraz's talent and dedication truly made my Subway experience unforgettable.

From the moment I entered the restaurant, Faraz's friendly and welcoming demeanor set the tone for a fantastic visit. He greeted me with a warm smile, and his passion for his craft was evident from the start. Faraz's attention to detail and commitment to providing excellent customer service were remarkable.

When it came to creating my sandwich, Faraz truly showcased his artistry. He skillfully assembled each ingredient, ensuring that the flavors and textures were perfectly balanced. His knowledge of Subway's vast array of ingredients was impressive, as he recommended various combinations and toppings that I had not tried before. His suggestions elevated my sandwich to new heights and exceeded my expectations.

What truly stood out about Faraz was his meticulousness. He took great care in making sure that every component of my sandwich was placed precisely, guaranteeing that each bite would be a delight. His precision and consistency were evident in every sandwich he made, showing his commitment to delivering high-quality food to each customer.

Moreover, Faraz's genuine enthusiasm for his work was contagious. He took the time to explain the different options available and listened attentively to my preferences, ensuring that my sandwich was tailored to my taste. His enthusiasm made the entire ordering process enjoyable and engaging.

Not only was Faraz a skilled sandwich artist, but he also had an amazing ability to multitask. Despite a busy restaurant, he managed to stay organized and efficient while maintaining a friendly and composed demeanor. His professionalism and dedication to his craft were truly commendable.

I left the Subway feeling incredibly satisfied with my meal and impressed by Faraz's exceptional service. His passion, attention to detail, and friendly personality elevated my experience to a whole new level. I would highly recommend visiting this Subway location and having Faraz as your sandwich artist. You can trust him to create a sandwich that not only looks like a work of art but also tastes absolutely delicious.

Overall, Faraz's remarkable skills, customer-focused approach, and contagious enthusiasm make him an outstanding sandwich artist. Subway is fortunate to have such a talented individual on their team, and I look forward to returning to experience Faraz's exceptional...

BEWARE OF PETTY THEFT. DON"T GET SCAMMED. PAY WITH CASH.

The story.....

Rolled in after coaching a minor league hockey game with a hungry 10 year old on Jan 24 at Approx. 8 pm. We won the game but made the mistake of stopping here. Should have went to Timmies next door.

Regardless the woman running the place had the music cranked up, sat daydreaming by the window. She jumped to attention when we walked in, but left the soundtrack cranking, carried a very thick accent and was very distracted and involved continuing to socialize with her friend (non patron) that was lounging. Kid orders a sub, I check my phone for messages and next thing good to go...proceed to checkout. Used debit card at the cash, waited for the "approved" for my $11.13 payment before card removal, but terminal was blank and she said, sorry transaction declined "do you want to try again"? Strange... I thought I got it right Chequing 1, PIN correct etc. Hmmm. Threw a credit card in, bingo "Approved" yanked my card and walked out. Drove away. So a few blocks away learned from the back seat...dad she screwed up my order! Oh well...he sucked it up no biggie mission accomplished, kid fed.

THE PETTY THEFT

Curious on the debit card denial...checked my accounts this am, not only did she take the $11.13 from my debit card, she double dipped and my CC was charged as well. Logically I would suspect the $11.13 went right in her slacks and if this isn't the first time she has pulled this one I'd be surprised...suspect the excuse is well practiced and awaiting. I'm a man of principle and am back in that area again in a week. Printed both statements and will address this one in person, escalating to matter to the franchise owner and right onto Subway ownership.

If your visiting this disco... the foods OK if the staff can decipher your order correctly but BRING CASH. Looking forward to getting my $ 11.13 refunded, and an employee...