Osaka Sushi — Restaurant in Toronto

I always come to this Osaka Sushi location because their sushi is my favorite and always so good. I usually never have a problem, and all the servers are friendly and attentive. Today, I came in and ordered two items: a sushi roll and dumplings. My dumplings arrived in five minutes, and my friend got her sushi and dumplings very quickly. However, I waited 30 minutes for my sushi roll, and it still didn't come. No one checked on us or even bothered to ask if everything was okay. I had to struggle to get the attention of the servers, which was very frustrating.

I informed the server that I hadn't received my food, and he went to check. Ten minutes later, he came back and asked if I had received my roll, and I told him I still hadn't and that it had been a very long time. Finally, after 40 minutes of waiting, I got my roll, which was the only thing I ordered. At that point, the restaurant wasn't very busy, and the servers were just walking around and standing, so I wondered what took so long.

I never received an explanation or an apology for the delay. They just sent another waitress to give me my food, and she placed it on the table without saying anything. They could see I wasn't in a good mood and still didn't offer anything, not even a simple apology or a discount for the poor service. I never act rudely to waiters or servers, and I dislike being mean to places or people, but this experience was unacceptable. I always come here or order food from Uber Eats and never have issues because I genuinely love the food.

I was very disappointed today, and it ruined my mood. I should have been more vocal, but I did mention multiple times how long it was taking. I hoped they would understand the hint. I hope they do better next time and offer better customer service. I'm not mad about the wait but rather how they handled the situation with no care or regard for my time...

To start off, I would just like to say this place is perfect. I ordered the crab meat sushi, crab meat california rolls, shrimp dumplings and takoyaki. The crab meat sushi was my first taste of crab meat and I'm glad it was at Osaka Sushi because they really did it justice. The california rolls were just as good and all the ingredients tasted really fresh. I don't know what happened but the shrimp dumplings felt like cloud 9, they were yummy, warm and you could use the sauces to taste so that just made the experience even better. The takoyaki went beyond what I expected, it was so soft and the sauce was absolutely delicious with the wheat balls of yummy goodness and of course the iconic squid filling really made it fulfilling. I used to be hesitant around seafood and really picky concerning the seafood I ate but Osaka Sushi turned that around for me with a complete 360 because I adore seafood now. So clearly the food was a 5 star. For the service, all the employees were very kind and respectful and it was a really warm place to be in because of how welcoming they were, I've never been subject to such impeccable service so I hope Osaka Sushi knows how great I felt after I left. Another 5 stars for the service. Then there's the atmosphere and that was also clearly a 5 star because of the 5 star food and the 5 star service. I love this place and I've been spam-recommending it to all my friends and when I realized I could write a review and spam-recommend it to the public, I decided to do exactly that so pleasepleaseplease if you're looking for a great place to eat sushi, Osaka...

Went out for a date night with my girlfriend. We both ordered the same meal, as well as some apps. Her food came out, and figured since my order was the same it would be out shortly there after. I waited another 15 minutes even before I could get someone's attention to mention it to them that they had forgotten my order. He then assured me that he would go check. Another 20 minutes went by, and by this time my girlfriend had already finished her meal and was ready to leave. At this point we finally saw our initial waitress and mentioned that the food never came out(this bring nearly an hour later and 2 people being notified that an order wasn't brought out to us). She then took another 20 minutes just to bring our bill out. To make matters worse they charge an already 13% service/tip fee regardless of what you feel the service was good or bad. What is more upsetting is that noone seemed to care, and spending a decent amount of money for what I considered to be a night out turned into a big waste of time. Not only was my order forgot about, but so was the gentleman who was sitting at the table next to me. As much as it seemed like a nice place to go to, I think for what was offered it was definitely a bit lack luster and definitely under performed. Maybe it was an off night for them which is why I didn't make an issue about it, but you would have thought they would have comped or offered to make the situation a little more of a better interaction. Safe to say I probably wouldn't recommend to go...