Shy Coffee Co. — Restaurant in Toronto

This place smells like an Abercrombie. It’s literally overwhelming. Maybe it’s the boutique nextdoor, but cheap perfume is not exactly what I want to smell when I order coffee. Also, they were out of coffee.

Edit: Manager replied and said it was after 5pm. It was not. I remember very specifically that it was around 2:30pm, as I was early for an appointment across the street. Being out of coffee at 5pm is understandable. I was not told they were out of coffee before I paid. If I had been told before paying, I would have left rather than had the americano. Going through a refund was complicated as I was in a rush, and the smell was giving me a headache, so I took the americano. for the perfume smell, it definitely wasn’t from a customer. I would suggest keeping the door to the store next door closed or looking at how your air handling system works and whether you are creating a negative pressure zone with the...

I’ve been here 4 times so far. Twice I had really strong coffee, and the other 2 times it was perfect. It’s a cute little shop with a cozy atmosphere. However lol … I went with my friend today to get lattes after oat milk and sugar free vanilla a medium was 6.50$ ( which is pretty normal for Toronto pricing) Anywho the female barista tells me the total and I TURN AROUND to pull my face mask down so I can unlock my phone to pay, and the lady looses her marbles. “ NOOOO YOU CANNOT REMOVE YOUR MASK, You CANNOT BE UNMASKED AT ANY TIME IN THIS ESTABLISHMENT”. First of all it’s 2022 , everyone unlocks their phone with their face. I’m wearing gloves I’m not trying to take the extra 2 mins to remove them , type in my password and put them back on, not only was I turned around but I was also 5 feet away. I’ve never had this problem anywhere else. I don’t appreciate being scolded...

Edits made after owner’s response: I have lived in a nearby building since 2021 and have seen the staffing of Shy for years, including barista turnover, coffee brewing quality from season to season, year to year. I love Shy Coffee as an independent business, and truly want it to succeed, even if solely for the selfish reason of it being my neighbourhood spot! That being said, with all my time as a local, and having seen the staffing trends over the years, I stand by my review and observations. I think my review jump started healthier staffing from my latest visit!

Original👇🏻 The way they understaff this busy little coffee shop is criminal. Waited 30 minutes for 2 lattes and done pastries with a 10 customer strong line on a Saturday morning. The poor barista must’ve made 20-25 cups before my order...