Subway — Restaurant in Toronto

As convenient and appealing as this location was the service left us feeling uneasy and unsatisfied. We ordered 3 subs, 2 of the 3 were 6inch. Right away they started asking if we were sure and saying we should get footlongs. They were really pushing extra bacon and extra cheese. This continued for all 3 subs - upsell, upsell, upsell. We wanted to make 2 combos with soup which we were surprised they did not have at 2pm on a Thursday. When we went to pay their debt machine automatically goes to the tip screen. When we tried to cancel it didn't go away without picking a percentage. When we told the cashier she seemed annoyed that we had asked. When we got home we were surprised at how soggy the packaging was considering how close we live. Which we discovered upon opening was because they only wrapped it in the subway wrapping and not the white sandwich wrappings. The subs seemed really skimpy in both size and ingredients. Defiantly not what we expected from a huge franchise...

I personally believe this is the greatest subway franchise in Toronto, if not Ontario. Over the past 3 years I have visited, with an open mind, over 30 subway locations. Not a single subways has been able to please me the way this specific Rimrock (Dufferin/Allen/Sheppard) location has. To start, the young gentleman who often works late nights along with his fellow light spirited colleagues, has made my sandwich perfectly, consistently every time I have had the pleasure of eating there. I felt I owed it to him not only to tell him face to face that this was the greatest subway I have personally ever ate at, but I promised to take my time to write this review. Not every subway has been a good one, but this Rimrock location has never come close to disappointing. Keep up the great work, kindness, and great sandwich crafting skill I have witnessed time and time again. Thank...

I frequent this location plenty and always receive great service. The staff are friendly and personable. Today I came in at the same time as 5 seperate people causing a line up with only 1 staff. She worked efficiently, multitasking as best she could. Unfortunately, Customer #1 had a problem with her divided attention and something with wrong with his sandwich (his own miscommunication btw). He threw a tantrum, raising his voice at the girl and even kicked the counter. She held her ground but still kept a professional composure while managing the situation - despite the man's blatant disrespect. Well done to the girl behind the counter! That guy can kick rocks into his BMW.

Management - back up your staff. She shouldn't have been in that position. He behaved that way in front of a crowd,...