Swiss Chalet — Restaurant in Toronto

I've been a satisfied, regular Swiss Chalet customer for decades. All of my dining, take out and delivery experiences have been largely positive, especially at this location. When on the rare occasion something wasn't right, I'd let them know and Swiss Chalet would always make it right which I greatly appreciate. We had a very disappointing dine-in experience at this location on Tuesday February 27th between 6-7 p.m. The restaurant was not busy (three or four tables being served, total of 10 people at most) for our entire stay. We were shown to our seats at the window (beside the server's station) by a very unfriendly server. We had a bad feeling about that and should have left to do take out instead but we decided to give her a chance so we stayed. Things did not improve from there. The same inattentive, indifferent server seemed in a bad mood or at the very least, completely uninterested in serving us. She hardly spoke a word and was out of sight for most of our meal. Strange, since she appeared quite attentive and interactive with another table of presumably regular dine-in customers nearby. While we were ordering, she said "no, but do you still wanna have it?" to our request for a free appetizer as CAA members (had card ready before ordering and bill was going to be over $50). After ordering ("Two Can Dine Tuesdays" promo which we pointed out in the menu), we waited a long time and had to ask before drinks were served (just before the food arrived). She started to clear the table twice (appetizers and while one of us was finishing our meal) before we were finished without asking or looking at us. No finger bowls after the meal (saw her bring them to other tables). No itemized bill (so we didn't know exactly what we were paying for each item plus tax), she just put the card machine on our table and walked away into the kitchen, ignoring us as we called after her to please come back as we had cash and needed a receipt (people at tables nearby heard us). Never saw her after that. From the total on the card machine we noticed she charged us full price for the meal even though it was "Two Can Dine Tuesday". We had had enough so we put some cash and a gift card down and left. Very disappointing and unacceptable service. The food was good as always, however, the dark meat of one of our entrees was so incredibly small, we split the other white meat entree. Will think twice before dining in at that location again...and if we do, we will walk out on arrival if we see that server there. We will most definitely continue with delivery and takeout from now on, though, because we love Swiss...

My frustration over ordering a double leg dinner is extreme. While the University Avenue location does sell a double leg dinner none of the people that take orders acknowledges it and says that they don't have it. I complained to customer service and had and email back and forth with them that lasted for days trying to explain that the option to order a double leg dinner on-line does not exist. So, finally customer service puts me in touch with the manager that tells me to phone the store directly if I want a double leg dinner, so I do. The staff tell me to call the main line and make my order. They don't take orders directly at the store. I tell them that the manager told me to call my order into the store. I wait on hold for the manager, who doesn't remember me, and after checking that my address is in their catchment area, tells me that she has contacted customer service and told them to call me and place and order for a 1/4 chicken white (same price) and add a notation that the order is for a double leg dinner. Great. I wait awhile before customer service calls me and I place my order. Great. I ask for two Molson Canadian beers and they tell me they only sell 6 packs of either Heineken or Corona. I cancel my order. This took 30 minutes and now I am back to square one looking to order my dinner.

Edit: called the location to ask if they have Molson Canadian beer and they told me they DO NOT OFFER BEER FOR DELIVERY, so had I ordered Heineken or Corona offered by customer service, my order would have been taken, and I would have been called by the store to advise me of this and my order would have been cancelled a lot later.

I no longer want chicken from Swiss Chalet, which they seem to have insurmountable problems delivering, I want the hours (yes, cumulative hours) back from all the time I have spent trying to get two stupid chicken legs from these people!!!! Oh, and a...

food was great, service however was pretty abysmal. i’ve seen some reviews about nicer servers but i guess i was just unlucky today. my server wanted me gone from the minute i got here. when i sat down she immediately started taking my order, even though i hadn’t gotten a chance to look at the menu. i asked for a few more minutes to read through it and she came back no less than a minute later. i ordered and she didn’t come back to me until i was almost done the meal. another lovely server (who’s name i think is dion or dionne) actually came to check on me and made sure that i had all i needed. as i was finishing up my original server came back to my table and started wiping it up as i was eating. i was literally still chewing and she was taking away my plates which STILL HAD FOOD mumbling about how she needs to clean the table. like dawg i’m still eating. the cherry on top was when she brought the bill before i asked for it, withholding me from the opportunity to order desert/something to go. as i paid she literally bent right over to check that if was tipping her or not. like yes i’m going to tip you but i promise you don’t need to breathe down my neck to make sure…i enjoyed the food, and i’m sure the other servers here are much nicer. i was just unlucky today. in terms of atmosphere, it was loud and generally not relaxing. i’ve been to better swiss chalet locations, but at least the food was good. 5/5 for the food. 0/5 for the service. 2/5 for the atmosphere. would not come again unless i’m...