Aroma Espresso Bar — Restaurant in Toronto

I am a retired senior and yesterday I had a most disturbing experience at this Aroma location. It was lunchtime and very busy. I ordered a BLT sandwich on croissant. The restaurant charges the customer at the time of placing the order. After the charge of $10.51 came up on the charge machine and I approved, the next screen showed a choice of five tips in decreasing order. The last choice was No Tip. While I was studying these choices (the screen being small and the letters minuscule) the cashier reached out from behind the cash (had long arms) and started pressing some keys on the charge machine. I did not ask for help! I was shocked, but the cashier said “Tap your card”. Upon my hesitation she repeated more forcefully “Just tap your card”. Reluctantly I tapped my credit card, and requested a receipt. The cashier printed a receipt that showed a tip of $1.58. I told the cashier I did not want to leave a tip, and she replied “No problem, I can refund you”. She took back the receipt and refunded cash the tip. I asked for the receipt as well, but she said that she already trashed it. I requested a second receipt which she was unwilling to print, asking instead for my email address. Finally I insisted for the manager, who came and printed a duplicate receipt. But then his reaction was even more alarming: “There is nothing to be upset about!”. Really? An arrogant employee helping herself to an undeserved tip, then discarding the evidence which I explicitly, repeatedly asked for. Why did the manager turn a blind eye? I wonder how many Aroma customers have been already conned this way? It was a miserable, most humiliating Aroma...

First time ever going kept seeing their sign for croissant sandwich (bacon, egg and cheese). They looked like big sized sandwiches. I expected a $6 sandwich and it was $9. Told myself it must be big and good. Take it to my office to find out it had no cheese. Well I took it back told them it had no cheese and I just wanted a refund. They process it and then smash the sandwich on the counter and say it had cheese inside the egg. I didn’t look, didn’t care and was just fine with the refund. The guy then proceeds to say I was a liar as I was walking out. I did not make a scene but they seem to want to turn it into a scene. Would post a video of me going through the sandwich if it let me. When you look up this sandwich there should be a slice of cheddar cheese which mine did not have. Sticking to my regular Tim Horton.

Even if it had that slice of cheese I could have gotten Tim's 2 can dine for the same price. I don't know if everything is over priced but this definitely was.

I see many other reviews of bad staff behavior so makes sense. The guy was bald and my receipt number is 23203042 if that helps with contacting and remedying...

Started with my cookie craving. This is my story for today... Bad Service coming from a Franchise owner itself. I ordered chocolate cookies and pistachio latte today and I asked if my latte could be less cream and the owner of that location( who was doing the cashier at that time) said it was made already... he could have asked the server to just help me remove the creAm or just make a new one, for 1 latte he can’t even give a lady a great latte experience. As a customer who is disappointed, I uttered to the cashier area that their service is bad. I went back to my table waiting for my latte the franchise owner/ cashier followed me to my table and said this to me ‘We don’t tolerate rude customer in here. he kept going and threatened me to call security. I don’t deserved this kind of treatment. The owner is horribly rude and mean. I swear I will never come back to this cafe bar ever again. Not a...