The Grand Order of Divine Sweets — Restaurant in Toronto

If I could give it a -1 I would. After driving 45 minutes to try this bakery/cafe, I was extremely disappointed. The service was inattentive and unprofessional, and the drinks were poorly made definitely not worth the trip. From reading reviews, it’s clear the management doesn’t take accountability for customer experiences, which is frustrating and shows in how issues are handled. I had high hopes, but this visit was a total letdown, and I can’t recommend this place.

Update: Thank you for your response, but I’d like to address a few things directly because your version of events doesn’t reflect what actually happened.

First, at no point during my visit was I offered a remake or a refund. If I had been, I would’ve accepted it gladly. To claim otherwise is not only false, it feels like a convenient way to shift blame onto the customer instead of taking responsibility.

Second, yes my dad did come in after the fact, upset on my behalf. Was it the ideal way to handle things? Probably not. But let’s be honest: if the service had been decent in the first place, he wouldn’t have needed to get involved. His reaction doesn’t erase the fact that the food was poorly prepared, the service was dismissive, and the overall experience was way below the standard you claim to uphold.

What I take real issue with is the tone of your response. Instead of acknowledging any fault, you chose to spin a narrative that paints your staff as flawless and me as unreasonable even going so far as to suggest I exaggerated or was somehow out to harm your business. That’s not just disappointing, it’s unprofessional.

I left a review based on my own experience, which I stand by. It wasn’t about being vindictive it was about being honest. If your approach to criticism is to deny, deflect, and mislead, that says far more about your business than any review ever could, and by looking at the way you respond to all those that have something negative to say about your business, really does say alot about the kind of place you run, and the kind of person you are, no wonder your staff acts the way they do.

I genuinely hope things improve for future guests. But I also hope you start taking feedback as an opportunity to reflect not just an excuse to perform...

Not Smashing IT! 🤮

The chocolate tasted like plastic.

The cup cakes were uneventful and dry.

The buttercream was blasé. Uneventful.

The S'more was horrible. The cookie didn't taste like a regular Graham cracker, but it did nearly crack my tooth upon biting into it.

The marshmallow was not soft, but way too guey to the point where it felt like industrial silly putty. It also tasted like plastic.

I also found a piece of plastic in the marshmallow fiasco. I'm glad I didn't choke on it.

The chocolate used to cover the cookie also tasted bad.

I left the chocolate bar I bought out at room temperature for several hours, and it didn't melt.

I warmed up the S'more cookie, and when the chocolate cooled, it was very difficult to wash from the plate.

I feel as if they are not using simple ingredients to make their products.

I also suspect additives because of the strange texture and taste of their products.

Also, the ingredients aren't listed. Why? What are you hiding from the public?

Perhaps if we knew what was going into your products, we'd be shocked.

Very bad chocolate. Also, it's overly priced.

I was also charged tax on packaged coffee that I purchased. I explained to the lady at the counter that there was no tax on packaged coffee in Canada, and she tried to tell me otherwise that there's an exception for Cafés.

INCORRECT! THERE IS NO TAX ON PACKAGED COFFEE IN CANADA!

So the owner is now charging customers GST & HST on products that are otherwise tax-free.

If you're going to be in business you better know what items you're allowed to tax and what items you're not allowed to tax.

And package coffee isn't a taxable item. Whole bean or ground.

The money spent at this bakery/ cafe is not worth it. Find another bakery to self indulge in that sweet tooth boys...

I really wanted to enjoy this experience. I ordered a birthday cake on the website and selected a delivery time. I was really happy about the delivery option since my life is very full. I was given a window of time in all the confirmations (email and multiple texts) but on the day of delivery I was running errands (while caregiving for multiple children) and got a call from The Grand Order telling me the courier was outside my house to deliver the cake. I let them know this was not my delivery time and told them the time I had arranged on the website. The representative told me they don't have delivery at the time I selected and I felt they were alittle abrupt towards me as if I am suppose to know when their delivery times are and aren't. I had no way to pick up the cake and they will charge customers if the courier can't deliver the cake. I begged them to negotiate with the courier to return to deliver the cake in 30 minutes since it was their websites error. I started to rush home dragging the children with me who had been interrupted from their activity. I arrived home in 20 minutes and the cake was sitting outside my door (in the sun). I promptly put it in the fridge and it didn't melt. The buttercream tasted ok but the children who ate it didn't enjoy it and the layers of the cake were really uneven. You cant chose the colour of the icing for the description on the cake. I was offered a refund on the courier fee which I appreciated but I did have to contact them again to ask for the refund to be applied. It seems like a cool shop but the experience was so bad I doubt I would spend money here again. Hopefully they have corrected the delivery times on the website and this wont happen to...