King Slice — Restaurant in Toronto

King Slice was highly recommended to me by a friend. My first order was a deluxe pizza and it was delicious. However, I would like to share a genuine concern I have regarding the customer service demonstrated by one of the employees at King Slice on Queen St. West after my second visit.

On September 13th, 2025, around 10:26pm, the lady at cash who took my orders at the time was dark skinned with long curly hair. It was my second visit so I knew what to order. However, when I said that I would like to place two orders with the first one being a deluxe pizza with garlic oil, uncut, with creamy garlic dip, the lady suddenly interrupted me and said that she “can’t memorize all that”. She told me to just mention what I wanted to order then she would ask me other things afterward.

The lady’s communication was rude and she made me feel rushed, but I gave her the benefit of a doubt. I reiterated that I wanted a deluxe pizza. She asked if I wanted anything else. I said garlic oil and requested that the pizza remain uncut. She then asked what my second order was. I said chicken cacciatore. She then processed my orders for payment. I did not have the chance to ask for drinks and creamy garlic dip. My order was incomplete and I felt uncomfortable and rushed with the transaction following our interaction.

I understand the lady may have been busy, but I still expect someone working in customer service and a fast-paced high pressure environment to demonstrate patience, memorization skills, and friendly communication. I don’t know how the lady regularly behaves and operates at cash in King Slice on Queen St. West, or if there is a staffing issue with the organization, but my situation was not handled in a patient, understanding, and professional manner. Her behavior does not meet the standards of...

Date-24/11 Time :~ 20:30

Changing review from 5 star to 1 star due to rude customer service & inconsistency of pizza - particularly less sauce put on the pizza & the pizza slica was DRY ! Tried to talk nicely to the woman (with curly hair), regarding my concern but was IMMEDIATELY cut off without me finishing my statement & was told off “i can put only this much sauce “ I literally left without talking further as I didn’t want to further spoil my spoilt Sunday night!! Moreover she literally drowned our pizza in parsley oil , you are just supposed to spread it not pour a bowl over it ! We had to drip the oil off & eat our slice! Pathetic

We went to Bloor street King Pizza & boom the pizza was perfect with the right amount of sauce !

8 $ for a pizza slice is NOT a effin’ joke dude!! If you take money, give us quality, consistency & trained professional staff!

A non-chef Rude lady taking orders is NOT we would expect!!

I am so grateful to the guy who made a Perfect pizza slice late night last Sunday!!

I hope the Manager/ Owner reads this & takes this seriously & talk to this woman!

Previous review: What an absolute gem of a place !!

Thin crisp base, fresh juicy tomato 🍅 sauce 🌿 🤌🏻🤌🏻🤌🏻🤌🏻 loaded on, with a free add on of garlic parsley olive oil & chilli flakes… Aaaah, absolutely Delightful 🥹 !!

Thank you King Slice for making our Sunday better, hope when we come next time, the sauce & the slice remains the same !! Kuddos to tonight’s teamwork 👏♥️

PS- Want to skip BIG crazy line of Badiali’s ??!!!! COME Here.. you def won’t regret it🫣🫠

Also a secret- i found it better than...

Best Pizza I have ever had and I was raised in NYC. We tried this little hole in the wall on our last full day in Toronto and boy am I mad we didn’t go sooner. I would have loved to have had their pizza more than once during our visit. The shop is small with limited seating. We arrived around 8:30pm on a Sunday night. The line was consistently at or out the front door. There were two young ladies working the joint. One at the register the other making pizza. When I say these two young ladies were expertly cooking and serving-I was extremely impressed! The line moved so quickly. They have 4 or maybe it’s 5 specialties that you can purchase by the slice. Each slice is Can$6.10. These are not your average slices of pizza. They are HUGE!!! Maybe 2 1/2 times larger than a typical slice of NY style pizza. The crust is thin and lightly crisp. The toppings are fresh. Then there’s this herb drizzle that they put on it right before they box it for you. Yummmm!!! We ordered all of them (except the one with mushrooms and jalapeños) plus a meatball sandwich that we ended up giving away because we were too full to try it. The deluxe was hubby’s favorite (pepperoni, bell peppers, extra cheese) and the Margarita was mine (cheese only-not sure why it has that name). We had another one that was really good only issue was the hunks of garlic cloves-that was too much for me. Toronto seems to have a pizza spot on every corner. If you are ever in the Toronto area…skip pass all of them and make your way straight to King Slice. You...