Tim Hortons — Restaurant in Toronto

This is by far one of the most poorly run, waste of time Tim Hortons in the area. I’m so sad that this is the Tim Hortons that is closest to where I live and I’m subjected to their very low level of service and many of their incapable and ignorant staff (Especially PREMI) At the drive-thru speaker every morning there is a woman who repeats your order 5-8 times, acting as if she doesn’t hear you or as if she doesn’t know if they have the items you’re ordering. She constantly claims she is “checking”. She always says to “drive slowly” and sticks her hand out to make vehicles stop before they reach the window. She does this so that you do not wait at the window and increase the time on the timer that they have to follow. Today I waited at the drive-thru window for 4 minutes for just two lattes, and then she still asked me to go and park in the handicap parking spot to wait even longer. I waited a total of 9 minutes for just two lattes. So I had to go inside and find out what was wrong, because it appeared like they had totally forgotten my order as they served four more vehicles after me. Ridiculous, disorganized and so unprofessional. This location has had ongoing trouble for YEARS with their bathrooms as people are doing different kind of illegal activity in there, and the stalls are rarely able to be used. The place is usually very filthy and so rundown, and no one is ever cleaning the tables or the floors here. The couches are ripped, there is crusty stuff all over the chairs and tables and windows, and it looks like they have never cleaned the place in years. No matter how many times I’ve spoken to a manager or supervisors or staff at this location there is never anything done, and rarely any apologies made or solutions offered. I DO NOT recommend this location to anyone as they care more about their own convenience and what can benefit the employees rather than true...

Tim Hortons has consistently proven to be a reliable choice for a quick and satisfying meal. The menu offers various options, from their famous coffee and donuts to hearty breakfast sandwiches and soups. The coffee is always fresh, and their range of flavors caters to classic coffee drinkers and those who enjoy seasonal specialties.

The atmosphere in Tim Hortons is welcoming and perfect for a casual meet-up with friends or a solo work session. The seating area is generally clean and well-maintained, although it can get quite busy during peak hours. The staff are friendly and efficient, often managing to serve long lines quickly and with a smile.

One of the standout features is their commitment to community involvement, which can be seen in their various charitable initiatives and support for local events. This makes me feel good about supporting a business that gives back to the community.

However, there are times when certain menu items are unavailable, especially during late hours, which can be disappointing. The drive-thru can sometimes be slower than expected, especially during rush periods.

Overall, Tim Hortons provides a consistent and enjoyable experience, making it a go-to spot for many Canadians. Whether you're looking for a quick coffee, a snack, or a meal, Tim Hortons is a dependable choice that rarely...

I was at the drive thru. My coffee cup fell out of the tray while I was placing it in my car. I tried to pick it up and put it back in the tray so it doesn’t spill all over my car.

A male employee by the name of Sam (I think that was his name I barely saw his name tag- basically a big young dude ) started yelling at me to move my car because he has a timer. No one was behind me. I didn’t realize what he was trying to say I asked him to repeat himself he got even more pissed. I told him what happened with my drink, but he kept telling me to move and I tried to ask him to give me his name and let me speak to a manager. He shut the window. I waited for someone to speak to me but no one came to the window.

I don’t know what gives him the right to treat me like that. I know Tim Hortons sucks and forces employees to work on a timer that’s why I had my car and everything out so I can complete the transaction quickly but I didn’t anticipate spilling the drink. If you’re reading this go back and look at your cameras you will see me getting my card out and making space for the drinks before I reach the window so I don’t mess up the timer because I understand how hard it is to work at Tim Hortons. I I didn’t deserve getting yelled at....