Star Biryani House and Catering — Restaurant in Toronto

Definitely the worst service we have received in a Bangladeshi restaurant in Toronto. Absolutely abominable and fraudulent behaviour, along with sub-standard food. The lady promised 10 minutes, and after 40 minutes brought a slightly microwaved Biriani that had lost its freshness maybe couple of hours ago. The food was stale and really dry, and can neverthelessly justify its price. We asked for Chillies/ Salad, and halfway our meal they served us with a cut half-tomato and some onions in the name of Salad. Neither the lady, nor the menu mentions this is charged extra. When we asked for bill, without any visible calculation the lady asked CAD 27, then lowered it to CAD 25 (without tax), and failed to provide a money receipt. Shortly we realized the bill should be no more than CAD 17, so we went back and asked for price breakdown, and that is followed with her heated and enraged reaction. The lady yelled that we CANNOT ask for calculation, that we DO NOT know the manners of dining in and tipping (that she rightfully expects after super-late food serving and multiple mistakes); and yet she fails to explain how does the total comes. Albeit beside the sitting area the price of Beef Biriani is shown CAD 12, but near the counter they revised it to CAD 14- we think it's misleading and fraudulent to have separate prices within the same place. The other customers also asked them, if they revise the price they need to mention it everywhere, but that didn't stop the lady from yelling before the only two customers they had. The lady offers our entire money back as a means of insult, yet does not show how the price comes over so much of their stated price. We think we, as customer, have every right to know the breakdown of the price. Further down, we are never going to consider/ recommend Star Biryani House as our destination for food. No point of paying hard-earned money for such fraudulent service, and sub-standard food only because they are a...

I don’t usually post negative reviews, but this one made me do so. Before you visit this place, just know that it got Worst food with worstttttt service.

We tried their so called biriyani, kacchi (kacchi & biriyani are 2 different items here, both are bad anyway) & hazir biriyani. Oh man, Total disgrace to Bangali food! If you mix basmati rice & 2 pieces of meat and call it a biriyani, before starting a restaurant, you need to learn actually what biriyani is, specially when you’re charging 15-20 bucks for this. They charge 10% in name of service charge. I would be fine with that if the service was good, fast or the food was freshly made! Sadly, after 40 minutes of ordering, you get a plate of dry biriyani warmed in microwave for 30seconds maybe! They also charge $3 for salad (basically half tomato, one green chili & few onion slices) Now, the best(worst) part! After adding 10% service charge, they calculated the tip in the bill! If I’m happy with your service, I’ll tip you, you don’t just include 20% tip to the bill without even asking for it. Every restaurant has a box for tip or while you pay, you add the tip %. So when we were charged more than what’s expected, we asked the breakdown of the bill, and they got very offended, said it’s not a good practice to ask what we’re paying for. Dude, I’m paying with my hard-earned money, I have all the rights to ask what I'm paying for. And your restaurant is not one of those posh restaurants where customers don’t ask about price.

Oh, one more thing, if you visit this place, check the pricing beside the manager’s counter where they can see the pricechart. The price is not updated in the dine-in area where customers sit and wait for hours. Price is for the owners only, not for the customers😂

Lol, no wonder there was not a single customer when we...

This is the 3 consecutive time, I visited Star Biriyani House located 3216 Eglington Avenue yesterday, according to market survey star biriyani house price is above $3 more in comparison with other restaurant. Their Beef Teheri has no flavours, no mustard oil at all, i dont find any black pepper flavour on beef teheri. They dont serve salad, very skinny lemon wedges, beside this they charge $3 for salad and horrible cut salad was served, big big chunky cut tomatoes and Cucumber.Wheras most of the restaurant they serve good quality salad and good portion and good flavoured beef teheri by $12. I made a phone call and had a chance to talk to the owner, he himself replied to me, they serve salad nicer way to dining customer but not with take way customer, if this is the feedback from owner, he shouldn’t serve take way business, if he is not concern about quality of food for take way customer then it might be he focus on dining and unwanted or bad quality food he serve for take way clientele to cover the food cost.

I wouldnt visit this restaurant anymore neither would recommend any of my friends and families member. Yesterday I also ordered two Aalu Chop as I was hungry and recommended I will eat here. They dont know the manner how to serve dining food as both chop was cold inside, as I requested i will eat here, they should warm the food. Any place you order chop, they serve condiment like sauce and ketchup which is free. Also last month i took beef teheri and on second day in the fridge it got bad smell. Their service and food quality is very worst. As you can see their google star review is 3.6 which should ractify and improve immediately. My next step would be to complain Toronto Public Health to investigate and I will do that. I am very very upset about my food and hospitality that I...