Tim Hortons — Restaurant in Toronto

A person with disabilities does not attend the store button open the door to press a few times I want the door open. It’s barely open before it closure. It will close on me today. It also tore my shoes. All the Supervisor had to say was star with S for the Manager number. He told me he could not give it to you but as for District Manager‘s number, he said he could not give it to me gave me the corporate number after 25 minutes outstanding there waiting on him to figure out what we should do speaking to the manager at the same time on the phone Complete foolishness. Supervisor did not know how to deescalate the situation. He escalating the situation. Remember me stating that I asked for the Manager’s and District Manager’s number. I never got them but they wanted my information for the incident report. How do you figure?

To this point, the revelation of the situation is that a manager from the QSI company had called me and offered me a gift card to replace my shoes. Said he dropped it in the mail on Monday. Two weeks later still have not received anything then early Saturday morning Someone else from the company calls and states that the person I spoke to is on leave and their covering them in the interim. I wasn’t required to sign any documents with the first Manager. Now I have to sign documents with the second manager. Does that make any sense? For a gift card! To cover my shoes damage. The lady who called didn’t even say good morning as I returned the call she didn’t even discuss how much she was sending me for my shoes like she was trying to lowball me. I had to end the call with her and ask her to have a manager call me back . For all the laws that they broke and not sending it to the Better Business Bureau and yet they came short. Let’s start with the door, not opening with the handicap button When asked for a manager, Manager‘s contact information supposed to be given none was When asked for a supervisor‘s contact number one supposed to be given none was When S the information about the store or the manager’s or a supervisor s name, none was given. Two weeks ago I spoke to a manager named Dylan from the company QSI who offered to send me a gift card to replace my shoes two weeks later I still haven’t received anything. Informing the manager of the situation that I haven’t received anything now that Manager is on leave another manager calls And...

The bathrooms at this place allow for 1-3 occupants. They include stalls in both the mens and womens washrooms but a urinal only in the mens. This may be considered sexist but I'm not sure what that means anymore. Fresh water from the automatic taps in the washrooms allow for easy hand washing and/or drinking water if you do that whole thing when you cup your hand and quickly drink from it before it goes all over your shirt. Soap dispensers are filled 70% of the time. Seating at this Tim Hortons is usually clean but sometimes have greasy sticky remnants of its previous occupants. Not too unlike the toilet seats. Speaking of which the bathrooms are free to use for customers and non-customers. Roughly sized as 8×8 - 9x9 spaces and they are comfortable to use. The toilets use plastic seating so they are never too cold on the buttocks. Big bonus is they don't have those people at the exit door of the washroom with a tray of perfume and cologne asking for a tip. Those people are super inconvenient because I never have change and they don't take credit. I do sometimes take a gum piece or some paper towels from them without tipping. It makes me feel like a monster but they did it to themselves.

Overall acceptable bathrooms and...

Have to give 2 stars. My coworker usually gets their order wrong and tells me stories about it. This time my workplace ordered through the app and they got our order wrong, not once, but twice in a row (last week and this week). I guess the stories were accurate.

Last week we ordered a couple of iced capps, mine was supposed to be with an espresso shot. When we got the drinks, mine did not have the espresso shot. Not a big deal, I thought... Then today same thing happened. My drink missing an espresso shot. On top of all this, one iced capp was completely missing from the order! Remember, this is through the app. So it's not the case where there was a misunderstanding with taking an order in person. When we contacted Tim Hortons customer service they just said sorry, gave 50 points, and told us to go back the store to get a refund of the espresso shot. Which is $0.99!!! (we didn't bother)

Just wow. Don't bother ordering from this location and go to the drive through location around the corner. Their service and quality...