Tim Hortons — Restaurant in Toronto

The service at this location is honestly embarrassing. They are continuously always understaffed (6+ people in line at all times with a minimum 10 minute wait) and the employees here are extremely rude. They will go out of their way to make things more difficult and will refuse to get you napkins, straws, coffee cup holders, etc - simple things out of pure laziness. They will argue with you for no reason.

I’d rather wait at the Tim Hortons down the street for 30 minutes than give this location my business. Management really needs to take a look at who they are hiring. It has been this way for almost a year with different staff constantly changing. The turnover rate is very high and that’s coming from a customer standpoint. Don’t go here if you’re looking for decent service or...

I'm not surprised why this location has low ratings. Their customer service is the worst! I bought 3 breakfast combos with vanilla dip donuts. They first forgot my donuts. Then I nicely asked for a small box to put the donuts in so that they didn't get squished. PINTI (a young female server) spent a good amount of time complained and said I should have had told her when she was picking them up. I replied that I couldn't see behind the display case if she was holding a bag or a box. But she kept going on with her lecture and gave me a giant box (50 pack) for the 3 donuts?! I just don't understand the attitude, especially she is like half my age. I suggest the owner should either re-train her or find a better...

The people who work in this Tim Horton's hate each other, their jobs and their lives - and they also hate you, because if there weren't any customers, they could go back to glaring at each other and having whatever fights in the back room always seem to have just taken place. There are often 5 mostly idle counter staff standing at one end of the counter, looking at you - but unless you ask, they won't tell you that they aren't serving anyone at the register you're at. They'll just stand there, glaring at each other and at you, until your head explodes and you wish you'd chosen any other Tim Horton's in the universe.

If you can possibly go to any other Tim's in the area, go there. This one...