Tim Hortons — Restaurant in Toronto

Update: If you see more than 3 people in line, just avoid it. Self order machines don't work at all. Mobile orders don't work. Even with 2-3 people behind the counter, it's only one person slowly doing everything. The person takes your order. They run to make the coffee. Then go get your sandwich or whatever. It's just so unbelievably slow. When your are in a rush and can afford to spend 15 to 30 mins waiting for your coffee, just don't go here. Go up the street to any if the other ones in the area.

Original: It's Tim's. Service when I was there was okay, but it was really slow. Staff seem to take their time slowly walking about and doing their thing. You'd think that when the line was that long, they would do things to help move it along, but they don't. I've seen many people get fed up with waiting and just leave.

It's a small location and feels cramped. No drive thru, which may be a blessing as you could be stuck in that line for a long time. Some free parking out front in the plaza. If this is your pmly choice for Tim's, okay, but I'd try other locations first...

December 16, 2023 around 3pm. Went there recently to grab a cup of coffee. A Bangladeshi lady working there was serving us. We wanted to use Tim Hortons gift card, and she asked my wife to swipe the card. She swiped the card, but the card reader was not working. She insisted we swipe the card again and again. The reader was not showing any information whatsoever. We told her that it's the card reader and to scan the card at a different reader or input the details manually. She was super rude and unprofessional. She said my wife did not know how to use the card and was disrespectful. We canceled our order and went to a tim Hortons 5 mins away from this location. The gift card worked right away without any issue on the first try. Requesting Tim Hortons to take action against this rude, offensive and disgraceful employee at once. Another lady in front of us had a similar experience and the same lady did not even try to help her to accommodate. This lady needs disciplinary actions to understand how customer...

On my recent visit, I ordered an iced coffee, but what I received was disappointing. The coffee had almost no actual coffee in it—just a cup filled with ice. This isn’t the first time I’ve encountered issues at this location, but it is particularly frustrating because I waited over 10 minutes for the order to be served. Worse still, the staff member who took my order, an older woman wearing glasses, was incredibly rude and unengaged. She didn’t even notify me that my order was ready, leaving me waiting unnecessarily.

This kind of poor service and product quality reflects badly on your franchise’s reputation. As someone who has had multiple unpleasant experiences at this location, I feel compelled to bring this to your attention in hopes that improvements can be made. I value the brand, but this specific location is diminishing my trust and loyalty to it.

I hope you take the necessary steps to address the issues at this franchise and ensure that future visits are more pleasant for...