Tim Hortons — Restaurant in Toronto

I came in today to buy a couple of coffees, and as expected during the morning rush, it was very busy. I waited in line and was initially greeted by a short Black lady who was very kind and professional (I wish I got her name). She let me know she was finishing another customer’s order and politely asked me to be patient, which I appreciated.

When another employee, Tammy, called “who’s next,” I stepped up to keep the flow moving. Unfortunately, my experience with her was not the same. I felt extremely rushed, and when I paused for a second to double-check my order, she gave me a look, smacked her lips, and still ended up giving me the wrong items.

I understand that service can be stressful during a morning rush—I also work in customer service—but giving attitude to customers is not the way to handle it. If someone finds that level of pressure overwhelming, it might be better suited to work in a calmer location and not at a busy college campus. At the end of the day, customers are the reason the lights stay on and paychecks go out. Respecting them, even in stressful moments, is key to keeping a business running well. Her body language and behaviour gave the impression that customers were being treated as an inconvenience rather than valued guests, and that is not a professional way to approach customer service.

On a positive note, the same Black lady who first greeted me was incredibly kind throughout the entire interaction. She even helped correct the mistake on my order and made sure I left with exactly what I needed. Her professionalism and kindness stood out, and she turned what could have been a frustrating experience into a...

Not only do they lack ACTUAL customer service ethics but they also lack the ability to comprehend a line that grows fast. If I could give this location ZERO stars, I would. The two ladies working speed is close to a snail and even better yet a COW could make my bagel and ice cap faster. I had waited in line for FORTY minutes and TEN minutes for my bagel and ice cap for a service that I will NEVER return too. No one should be waiting for so long to order their food and get their food. Other establishments of Tim Horton’s can do CIRCLES around these ladies who work here. The two ladies not only took forever to get through orders but would conveniently be able to have side conversations that would distract them from actually doing their job and even then, it doesn’t seem like their ACTUALLY working. Additionally, they would just would scream names from online orders and then complain to the people in their GROWING line that they don’t have the stuff they ordered and shrugged. This establishment should whole-heartedly be CLOSED until they hire actual workers who can...

Absolutely terrible experience at tim Hortons this morning, the lady in the purple shirt, completely disregarded how I’d like my order made, did not tell the lady on bagel bar, and when I proceeded to let the lady in purple know it was wrong, she tells me they are unable to make the bacon crispy? Oh that’s funny cause I get the same order every morning at lots of other Tim Hortons and never have an issue, this lady was just being lazy rude and disrespectful for no reason at all besides she didn’t want to be there. And when I asked her to correct it she ignored me, than I proceeded to ask for her name and she blatantly ignored me and walked away, all while never trying to even attempt to fix my order, I asked for my money back if she wasn’t going to have it done right and got ignored as well, the lady on bagel bar was absolutely amazing I mentioned to her that I told the cashier crispy bacon and she took the bagel right back and tossed the bacon on the grill for me, if anything the lady in the yellow shirt needs a promotion and purple shirt needs...