Tim Hortons — Restaurant in Toronto

If I could rate a 0 I would. Service from older Indian woman terrible and coffee was awful as I order the way I do at every other tims multiple times a week and got a sugar bomb, supposed to be 1 sugar!!! I complained to her and asked her to remake it with no sugar to which she rudely replied no she couldn't as I ordered it tbat way, I explained your Machine needed service as was not putting correct amt in and she was even more disrespectful and without apologizing or saying anything grabbed it back and dumped it. Made new and practically threw it at me . I have called Tim's customer service as there is no mgr there to speak to and still waiting for a call back! Would never happen at Starbucks. Avoid...

Some of the worst staff I’ve come across in a Tim Hortons. Never greet you or say thanks/you’re welcome, do not return a hello, sarcastically responded “do you see any donuts?” while pointing at the empty display When I asked if they have any donuts left. (Actually they often have the baked goods in boxes behind the counter which is why I asked). Hopefully management can think about retraining the staff to at least acknowledge customers and not act like we are making their...

The staff always makes faces and watch the clock whenever I visit to order lattes after 6pm. Even today, I wanted to get an iced latte at 6:45 pm and the mentioned closing time is 8:00 pm, the staff denied me to make the latte saying that they have to “start” winding everything up at 7 pm. I am damn sure it doesn’t take 15 minutes to make an iced latte. I got the coffee from the gas station nearby and it literally took 4 mins in the process of placing order and...