While traveling in Vancouver, my husband and I, along with another couple, decided to try Archr after seeing the high reviews on Google Maps. Unfortunately, our visit didn’t quite live up to the expectations set by those ratings.
My friends ordered their food and had a generally good experience, with no major issues. My husband and I, however, encountered a few hiccups. He ordered a coffee and a yogurt parfait. The coffee was good, but the yogurt parfait had moldy blueberries. He initially started eating it, thinking maybe it was just part of the yogurt, but upon closer inspection, he found the mold. When he returned to the counter, it took a while to get someone’s attention, and when he did, the staff were kind enough to refund the parfait and make a new one. However, the experience left him uneasy, and it wasn’t clear if they checked the other parfaits in the case, which would have been reassuring.
I ordered a cappuccino and a bacon breakfast sandwich. The cappuccino was unfortunately sweetened with sugar, which I wasn’t expecting, and it made it undrinkable for me. It would have been nice if this had been advertised, as cappuccinos typically don’t come with sugar unless requested. My breakfast sandwich also came with unexpected ingredients—tomato, lettuce, and a very spicy aioli—that weren’t visible in the display case. I understand that I could have asked for details, but it would have been helpful if the ingredients were listed more clearly near the case, as the signage was located closer to the espresso bar, out of sight from where I was standing.
On a positive note, the place was clean, my husband enjoyed his coffee, and my friend loved her matcha lavender latte. However, given the mold issue and the unexpected sugar in my cappuccino, along with the lack of clear communication about the sandwich ingredients, I’m not sure I’d choose to return. The customer service could have been more attentive and apologetic, especially regarding the mold in the parfait. Having worked in a coffee shop for almost 10 years, I was hoping for a bit more in terms of friendliness...
Read moreFirst off, my family and I love the delicious baked goods and drinks at ARCHR. Unfortunately, I didn’t have a good experience with their cookies.. I have a peanut allergy. My sister bought me cookies from there on two separate occasions and asked the staff each time if the cookies contained peanuts. Both times, the staff said there were no peanuts in the cookies but that goods can be cross contaminated because of other products containing peanuts. I’m willing to take the risk of eating something that may be cross contaminated because in the rare chance this may happen, my consumption can be handled by allergy medication. However, both the cookies my sister had purchased actually contained peanut butter inside. The first time this happened, I was apologized to and given a free box of cookies for compensation. The second time, I was again, apologized to several times and given a free box after I had asked for it. I suggested that if the staff are not trained to know the ingredients in all the goods, they should at least list common allergens below each item so customers can read it in the store. Or, the staff should have a booklet of recipes of some sort that they can check if they are not 100% sure of the ingredients. I was curious to know if I was the only one who had experienced this and surprisingly, the supervisor actually admitted to me that this has happened to a handful of people already. I was taken aback when he said that. Given that this has happened multiple times before, you’d think they would have made some changes by now. Some people can experience anaphylactic shock within seconds of consuming peanuts. Anyway, it’s just unfortunate because we really enjoyed the food and drinks ARCHR offers. I hope this review will help people with allergies be more aware and at least check the ingredients on ARCHR’s website themselves before...
Read moreI visited this bakery twice when I was in town and I very much enjoyed their baked goods. The cinnamon bun is perfect. The dough, the frosting, the cinnamon-y goodness... all so delightful. And it wasn't too sweet, making it a reasonable breakfast option, and well worth the price. I also had a white chocolate earl grey cookie which was equally good. The texture and flavors were heavenly.
My letdown was with the beverages. I had an Americano the first time, and I found it to be too syrupy for my tastes. It also ended up being too sweet, even though I had only added maybe 1/4 tsp of sugar to it. The next time I visited, I tried their London Fog. I suspect they gave me the wrong drink. It sort of had an earl grey taste, but barely. It tasted quite artificial, so it was hard to get a good read. As well, the drink was quite brown (typically they're a pale cream) and looked more like an espresso latte. I don't know what went wrong, but whatever that drink was, a London Fog or something else, it was awful. I wish I had taken a sip while I was still at the location, but I was already a distance away before I finally tried it (I'm a wimp with hot drinks okay lol). I unfortunately ended up having to throw it out.
Regarding service, the employees were pleasant and apologized for keeping me waiting, even though it was maybe a minute wait each time. I thought they did a good job keeping things moving.
The shop itself was a nice place to hang out at. They had different types of seating areas depending on your mood. Everything was kept quite clean as well.
I would absolutely go back for their baked goods, but unfortunately the drinks just don't seem...
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