Oak & Thorne — Restaurant in Township of Langley

If I could, I would give this establishment 0 stars and/or negative stars. We had our guest list made, in fact we called multiple times to confirm our guest list and was always met with reassuring tones from the staff members who confirmed our guest list. When we showed up yesterday, we were told by the bouncers that we werent on the guest list. We had made this guest list since November 4th and yet we were told to wait in the line. If we had known in advance that this establishment doesnt follow through with what they promised, we could have gone somewhere that does. Another slap in the face last night was when the bouncers were letting their friends into this establishment who werent on the guest list. There was also a group of people behind us who were caucasian, and when they went up to the bouncer having said that they didnt have a guest list, still got in. We told the bouncer that we wanted to speak to the manager. The manager did not come out the first time however she did come out the second time. Her name was Amanda and I bet she was not trying to seem rude because she probably had a hundred things to do that night. Instead she basically told us that unless we have the names of those individuals who we were in contact with regarding the guest list than she cant do anything. We showed her how many phone calls we made, we told her this was planned for a while for someones birthday. She did not accommodate, she did not sympathize, all she did was reiterate the same thing which was that her employees did not send her an email about this guest list so therefore we dont get in. I find it hilarious that even though she knew that her employees were in the wrong, she still made us seem like we were at fault because we didnt get a name. Because it is our responsibility as clients who are going to be paying this establishment for food and what not, to hold their own employees accountable because they cant seem to do so. If this is how the company is managed where the employees arent following protocols and leading clients to believe that there is a guest list when there isnt - I applaud. On top of it all, we spoke to different employees every time we called to confirm our guest list and I can attest to that because some were males and some were females. I will never be coming here again and none of the 20 friends that were on the guest list are coming...

I just got married on April 20th 2024. We are in our late 40’s and it wasn’t our 1st wedding so we wanted to do something fun that we like and have an intimate wedding with our closest friends and family of 40 guests. We had originally chosen Walnut Grove Pub as they have a pool table and Karaoke. So we booked our friend Sandy Chow to host our ceremony and be the Karaoke DJ who also plays on Fridays at that pub, their DJ on Saturdays is super rude to new patrons so we had requested to swap for our special day. The owner after signing a contract with us. 12 days before the wedding send a bizarre email stating that we wouldn’t get dedicated staff, our DJ that was already booked wouldn’t be allowed, no minors, and whole lot of new rules and regulations even after we were giving them assured business.. in a way that was a blessing in disguise coz that is what made us switch to the lovely Oak & Thorne and a special shout out to their manager Jazmine Upper who went above and beyond to make our wedding day extra special. I am at a loss for words - I don’t know how to express my gratitude to Jazmine who being a manager took it upon herself to serve us to make sure that our day was treated the best possible way. They had given us the games room which was exclusive for us and allowed us to decorate and convert it to a beautiful area for guests to witness the ceremony and continue the merriment. We were allowed to bring minors, we were allowed to throw confetti, we were allowed to everything we wanted. Both my husband Randy and I are super happy with this change of venue as (a) it was a way better and classier venue in comparison to Walnut Grove Pub and Bistro, (b) the staff is so awesome, way better than the other venue (c) the staff is honest and don’t cheat their patrons by over charging them which the other venue has done on multiple occasions. I can go and on. Thank you once again Oak & Thorne Langley TWP and Jazmine Upper for making our wedding perfect .. the way we envisioned it and more.. so now you guys can host weddings and add it to your portfolio. Cheers and only good wishes to all of you guys...

Called Saturday to ensure the restaurant could accommodate our large group and provide high chair. Didn't hear back, presumed a walk in would be fine the next day for brunch.

It took a while for us to get seated but we appreciate that the server tried to get to us as quickly as possible. No high chair- I would've loved to know this ahead of time with the courtesy of a call back.

The rest of this post will be about the absolute unprofessional, RUDE behaviour of the manager on Sunday, October 15 2023. Her appalling attitude will be the reason I will never go back to Oak & Thorne and will let others know about the horrible management. Our server was kind and did her very best, while her lazy, aloof manger did the bare minimum to support.

After waiting a significant amount of time, 2 of us asked a female employee (in blue jersey) if we could get the 2 missing cups of coffee as many in our party had been served drinks. We were told , "Your server will get to you". I asked if the woman waiting tables upstairs was our server and was told yes. She clearly looked very busy, with no other servers in sight. I suggested that if said person in blue jersey could pour the coffee, I could bring it to the table. Again, in icy tone and a noticeable stare down "Your server will get to you". What, may I ask, horribly rude employee were you actually SO busy with, that you couldn't help your poor staff member out with a coffee pour? Or do you consider that beneath you?! Turns out you're the manager?!! Are you new to management? Team players help out when members need support. I hope you learn that quickly or you'll have a hard time keeping servers.

Anyways, when someone in our party chose to give you feedback on her way out, I overheard your "Thank you, have a nice day" along with snickering you felt you needn't even hold in until she was out of your presence. SHOCKED you're in management. One of the coldest, RUDEST people I've encountered in the service industry ever. Learn some humility and people skills and perhaps you'll be able to keep customers longer. Also, I do hope your general manager has a...